Jason Barnes
Firestone,CO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Certification
Work History
Customer Success Specialist
Merritt Aluminum Products
Fort Lupton, CO
10.2023 - Current
- Relationship building: Developing and maintaining long-term business relationships with clients
- Advocacy: Acting as an internal advocate and client liaison
- Troubleshooting: Helping clients troubleshoot challenges and providing relevant information
- Reporting: Tracking customer satisfaction metrics and compiling reports to determine which practices are most effective
- Strategy: Proactively discussing and strategizing to achieve desired business outcomes
Application Specialist
Champion X
Greeley
- Attend customer meetings to determine past or current issues, and work with them to provide a long term, cost-effective solutions
- Collect samples for analysis, interpret reports, collect data in an organized manner, report findings with customer
- Effectively treat crude oil to ensure its sellable.
Senior Account Manager
Geo Chemicals
Severance, CO
- Proven success with sales managed: Increased monthly sales account 250%, from reoccurring $85,000 sales to $300,000 sales
- Oversight and maintained product performance for multi-regional locations
- Performed, analyzed, and improved quality performance assessments
- Created data driven presentations to accurately track and report for measurable outcomes to ensure customer success and limit profit loss.
- Had daily communication with 3 differenct production foreman, the chemical foreman and many field level operators as well as the operations department and field techs in my own groups
- Planned and communicated water sample schedule to field techs, well treatment and chemical bulk delivies for operations.
- Ensured all billing was done in a timely and accurate manner
Parts Specialist
United Rentals
Severance, CO
- All of the following was done simultaneously at two separate branches
- I was responsible for responding and ensuring product needs while building a rapport as the first contact for customers
- In house I maintained product inventory while reducing product loss
- Successfully inspected parts for safety, repair or replacement complexities
- Assisted with complex customer problems to ensure quality repairs and customer satisfaction.
- Ordered or purchased supplies to maintain optimum inventory.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Processed returns, exchanges, and refunds in a timely manner.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Parts Manager
Rons Equipment Company
Fort Collins, CO
- Oversaw all aspects of the parts department within an equipment dealership
- Responsibilities include inventory management, ordering, staff supervision, customer service, sales, vendor relations, reporting, and budget management
- The role required strong leadership, customer service skills, equipment parts knowledge, and financial acumen.
- Coordinated delivery schedules for incoming orders.
- Assisted in developing a system for tracking special orders.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and maintained positive working relationships with vendors.
- Eliminated project lags by organizing work-in-progress and delegating tasks.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Collaborated with other departments to ensure timely deliveries.
Education
General -
Palisade High School
05.1998
Automotive Technology -
Mesa State College
Skills
- Customer service
- Time management
- Data Entry
- Paperwork Processing
- Microsoft excel
- Sales Support
- CRM Software
- Information Security
- Call Management
- Scheduling
- Product Knowledge
- Data Collection
- Inbound and Outbound Calling
- Account Updating
- Report Generation
Certification
- Bookkeeping Certificate
- Public Notary
Timeline
Customer Success Specialist
Merritt Aluminum Products
10.2023 - Current
Application Specialist
Champion X
Senior Account Manager
Geo Chemicals
Parts Specialist
United Rentals
Parts Manager
Rons Equipment Company
General -
Palisade High School
Automotive Technology -
Mesa State College
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