Olivia Muller
New York,NY
Summary
Eager and always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Success Specialist
Thoughtly
07.2024 - Current
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
- Analyzed usage data to identify trends, anticipate challenges, and proactively address potential issues before they escalated.
Server
Jimmy Buffett's Margaritaville-Fort Myers Beach, FL
02.2024 - 07.2024
- As a dedicated and efficient team member at La De Dah restaurant within Margaritaville Resort on Fort Myers Beach, I have quickly excelled in my role over the past several months
- My responsibilities include providing exceptional customer service, ensuring smooth daily operations, and maintaining a clean and welcoming environment
- My ability to swiftly learn and adapt has contributed significantly to the positive dining experiences of our guests.
Server
Flagship On The Fox-Saint Charles, IL
01.2022 - 01.2024
- My dedication to providing exceptional service is reflected in positive customer reviews, and customer requests
- Proficient in managing a high-volume dining environment, adept at multitasking, and ensuring timely and accurate order delivery
- Demonstrated excellence in upselling and promoting menu items, contributing to increased revenue
- Proven ability to foster positive customer relationships through attentive service and problem resolution
Assistant Manager/Server
Alley 64-Saint Charles, IL
12.2020 - 01.2022
- Diligent Assistant Manager at Alley 64, overseeing bar and restaurant operations
- Adept at making prompt and independent decisions, with a keen understanding of customer interactions
- Cultivated strong relationships with regular patrons, contributing to a welcoming and enjoyable atmosphere.
Receptionist and Administrative Assistant
Leann's Nails Spa
04.2018 - 01.2019
- While being a receptionist, I answered the phone to customers, scheduled appointments, cleaned, made customers feel welcomed, and gave customers beverages when needed.
Babysitter/Nanny
N/A
- Facilitated child's social and emotional needs
- Monitored structured time
- Additional household duties included laundry, cooking, chores, sweeping, dishes, organizing, and cleaning
Education
Associate's degree - Fashion Merchandising
Elgin Community College
Elgin, IL05.2023
High school diploma or GED -
St Charles East High School
Saint Charles, IL05.2021
Skills
- Organizational Skills
- Receptionist
- Scheduling
- Nannying
- Serving Experience
- Cash Handling
- Leadership
- Customer service
- Childcare
- Sales
- Modeling
- Fashion styling (5 years)
- Photography
- Customer Service Representative
- Upselling
Certification
- First Aid Certification
- Food Handler Certification
- Driver's License
Timeline
Customer Success Specialist
Thoughtly
07.2024 - Current
Server
Jimmy Buffett's Margaritaville-Fort Myers Beach, FL
02.2024 - 07.2024
Server
Flagship On The Fox-Saint Charles, IL
01.2022 - 01.2024
Assistant Manager/Server
Alley 64-Saint Charles, IL
12.2020 - 01.2022
Receptionist and Administrative Assistant
Leann's Nails Spa
04.2018 - 01.2019
High school diploma or GED -
St Charles East High School
Babysitter/Nanny
N/A
Associate's degree - Fashion Merchandising
Elgin Community College
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