Curtis Amburn
Yukon,United States
Summary
Dynamic Information Technology professional with extensive expertise in database management, administration, analysis, and reporting across diverse technologies, including MS SQL, Oracle SQL, T-SQL, ETL, and MySQL. Proven track record of leveraging Agile project management methodologies to drive successful project outcomes and enhance overall performance. Experienced in collaborating with cross-functional teams across various industries, including aerospace, human resources, and banking, to ensure alignment and effective communication in achieving organizational objectives. Committed to delivering innovative solutions that optimize data processes and support strategic decision-making.
Overview
26
26
years of professional experience
1
1
Certification
Work History
IT Manager
DuraCoatings
Oklahoma County, Oklahoma, United States
10.2024 - Current
- Provided technical assistance to more than 50 users to enhance operational efficiency in a manufacturing environment.
- Administered domain access controls to enhance security and streamline user management.
- Oversaw implementation of MS 365 email services to enhance communication efficiency. Coordinated with IT teams to resolve email service disruptions. Developed strategies to optimize email system performance and user engagement.
- Achieved efficient hardware setup, contributing to improved system functionality. Delivered streamlined account provisioning, enhancing user experience. Executed software provisioning, resulting in timely application availability.
- Provided support for Epicor ERP software to assist users in navigating system functionalities effectively. Troubleshot software issues to enhance user experience and operational efficiency. Collaborated with teams to implement software updates and improvements.
- Developed and maintained comprehensive reports on maintenance activities to support organizational objectives.
- Managed hardware maintenance and implemented upgrades and updates to ensure optimal performance of laptops, desktops, and printers.
- Engaged with vendors to facilitate supplementary assistance when necessary.
Information Technology Manager
Twoplots
Gypsum, CO
04.2022 - 08.2024
- Spearheaded research, procurement, and implementation of technology tools, subscriptions, and licenses for company operations.
- Executed acquisition and deployment of technology solutions to support organizational objectives.
- Designed and updated user documentation and training programs to enhance user proficiency and support operational efficiency.
- Monitored system performance to ensure continuous operation and reliability.
- Assisted users in resolving reported issues and tickets promptly. Helped maintain user satisfaction through effective problem-solving. Supported team efforts in addressing technical challenges.
- Administered databases and optimized workflow systems for enhanced operational efficiency.
- Facilitated collaboration among team members, vendors, and contractors to resolve data and technological issues.
- Facilitated access management for internal accounts and content to enhance operational efficiency.
- Acquired and configured hardware, including laptops, tablets, and necessary computing peripherals for new users.
- Delivered comprehensive technical support to all users, ensuring prompt issue resolution.
Risk Assessment Validation Analyst
U.S. Bank
Coeur d'Alene, Idaho, United States
02.2020 - 04.2022
- Delivered detailed validation analysis to support risk analysis and prevention initiatives.
- Conducted thorough analysis to identify causes of customer issues and evaluate additional customers impacted by errors, ensuring prompt resolution.
- Conducted thorough validation services to confirm accuracy and reliability of processes.
- Confirmed successful execution of remediation efforts to mitigate identified issues.
- Performed meticulous checks on data integrity and accuracy, focusing on maintaining consistency across all banking systems.
- Conducted thorough assessments of system performance and compliance through the development and execution of targeted testing protocols.
Data and Reporting Analyst
U.S. Bank
Coeur d'Alene, Idaho, United States
12.2018 - 02.2020
- Developed and maintained automated reporting systems for various internal business units, including fraud and risk quality assurance.
- Compiled routine reports to enhance monitoring and assessment of quality and performance across business units.
- Designed and implemented automated reporting solutions that deliver critical information from related data sources in client-specific formats.
- Administered internal SharePoint sites to streamline data tracking, enhance report accessibility, and facilitate forms requests and approval workflows.
- Facilitated seamless transition from SharePoint 2013 to SharePoint 2016, ensuring operational continuity for numerous internal business units.
- Evaluated complex data sets to uncover trends and patterns, improving reporting accuracy.
Information Technology Application Engineer
Volt - for PAML / Lab Corp
Spokane, Washington
06.2015 - 12.2018
- Executed installation of SharePoint 2013 on newly provisioned servers.
- Spearheaded 6-month project for installation, configuration, and migration of enterprise-wide SharePoint environment from 2003 to 2013, ensuring seamless transition and minimal disruption.
- Developed and implemented change management strategies to ensure seamless site migration.
- Facilitated collaboration with departments and management to establish schedules for site migration and testing.
- Created and delivered targeted training resources and sessions to empower site content owners in effective content management.
- Administered SharePoint platform to support collaboration and document management across teams.
- Oversaw ongoing training initiatives and implemented server and SharePoint updates.
- Assisted in managing multiple laboratory applications including ChemWare, LIMS, and FTP communication systems. Supported MS Orchestrator to streamline workflows and enhance operational efficiency. Collaborated with team members to troubleshoot and resolve application-related issues.
- Directed development and oversight of custom report generation processes.
- Analyzed existing workflows and implemented systems to improve application processes and user experience.
COTS Delivery Generalist
Avista
09.2013 - 05.2015
- Managed installation and tailored configuration of software solutions, ensuring optimal performance in both development and testing environments.
- Authored detailed guides to streamline production release processes and ensure operational efficiency.
- Assisted customers with troubleshooting and maintenance of installed products to promote satisfaction.
- Engaged with vendor partners to address and rectify technical challenges.
- Designed and implemented tailored scripts for various applications to improve user experience.
Data Analyst
salesforce.com
Spokane, WA
06.2010 - 08.2013
- Engineered analytical systems to evaluate client-provided CRM data.
- Executed comprehensive data cleanup processes to enhance data integrity.
- Conducted thorough assessments and improvements of data quality standards to maintain accuracy and reliability.
- Engaged with customers to ascertain specific data selection criteria for enhanced decision-making.
- Developed custom queries to extract data aligned with specified criteria using Informatica and SQL.
- Engineered data selection and delivery applications using Perl and MySQL to meet client demands for monthly reporting.
Systems and Data Analyst
Boeing
08.2005 - 04.2010
- Delivered expert-level support for enterprise employee self-help portal, ensuring seamless user experience.
- Assisted in development of custom reports for enterprise-reporting tool. Supported customers in creating and maintaining reports to meet business needs. Collaborated with teams to enhance reporting capabilities.
- Enhanced user experience by ensuring seamless access to web-based applications via enterprise employee portal.
- Contributed to knowledge base enhancement, enabling Tier 1 support agents to deliver effective solutions for customer inquiries.
- Engaged with business unit stakeholders, developers, and analysts to drive modifications aimed at improving application usability and streamlining processes.
- Engaged in team efforts to enhance security awareness, effectively communicating information security challenges to IT teams.
Functional Analyst
Boeing
11.2004 - 08.2005
- Contributed to team efforts in supporting and optimizing the employee self-help portal for improved user experience.
- Assisted business units and stakeholders in identifying service and tool offerings for the portal. Collaborated with developers to gather business requirements and facilitate the scheduling and implementation of new tools or change requests.
- Assisted customers experiencing issues with the portal. Resolved problems by identifying root causes, including local IT support challenges and necessary application changes. Modified business processes to align with customer requirements.
- Facilitated adoption of lean methodologies to optimize application development timelines and reduce expenditures.
HR Applications Support Analyst
Boeing
02.2000 - 11.2004
- Supported HR and payroll departments by optimizing client/server-based PeopleSoft/Oracle HRS functionalities.
- Assisted in preparing and formatting daily reports on batch process failures from the previous evening. Collaborated with team members to identify root causes and propose solutions. Simplified report development process from three hours to fifteen minutes by creating and implementing DOS and UNIX scripts along with Excel macros.
- Managed password reset requests for diverse systems, ensuring seamless user experience with PeopleSoft, Oracle, and UNIX.
Education
Master of Science - Information Technology
University of Phoenix
05-2013
BSIT/ISS - Information Systems Security
University of Phoenix
01.2009
Pastoral
Southwestern Assemblies of God University
01.1990
Skills
- Data analysis
- Data migration execution
- T-SQL proficiency
- Management of IT assets
- Network systems administration
- Technical problem-solving
- Team building
- User-focused application assistance
Certification
- A+ - Certified
Languages
English
Interests
- Avid Reader
- Gym Workouts
- Outdoor Recreation
- Passionate about balancing physical health with mental and emotional wellness
- Reading
- I enjoy helping others and giving back to the community
- Supporting STEM education initiatives and mentorship programs
Timeline
IT Manager
DuraCoatings
10.2024 - Current
Information Technology Manager
Twoplots
04.2022 - 08.2024
Risk Assessment Validation Analyst
U.S. Bank
02.2020 - 04.2022
Data and Reporting Analyst
U.S. Bank
12.2018 - 02.2020
Information Technology Application Engineer
Volt - for PAML / Lab Corp
06.2015 - 12.2018
COTS Delivery Generalist
Avista
09.2013 - 05.2015
Data Analyst
salesforce.com
06.2010 - 08.2013
Systems and Data Analyst
Boeing
08.2005 - 04.2010
Functional Analyst
Boeing
11.2004 - 08.2005
HR Applications Support Analyst
Boeing
02.2000 - 11.2004
BSIT/ISS - Information Systems Security
University of Phoenix
Pastoral
Southwestern Assemblies of God University
Master of Science - Information Technology
University of Phoenix