CURTIS BATIE
Kissimmee,FL
Summary
Accomplished in elevating revenue recovery at First Citizens Bank, I leverage profound knowledge of FDCPA and sharp negotiation skills. Expert in transforming delinquent accounts, demonstrated by leading high-stakes collections and significantly reducing delinquencies. My analytical prowess and strong communication foster both team and individual success in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Collector I
Educational Systems Federal Credit Union
12.2023 - Current
- Contacts delinquent accounts by phone or mail; takes appropriate action to correct delinquency or negative balances
- Analyzes the financial condition of delinquent borrowers; makes recommendations for extension agreements, payment modifications, and workout loans, including up to repossession and charge-off.
- Assists members and employees with telephone requests, answers questions about delinquent accounts
- Maintain records and reports on all collection activity
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Engaged with management to identify issues attributing to delinquency and discuss possible solutions to bring in revenue
Senior Recovery Specialist IV
First Citizens Bank
03.2014 - 07.2023
- Collecting on business-to-business accounts over 120 days past due.
- Recommending accounts for repossession and/or charge-off.
- Maintain the highest QA standards.
- Meet with upper management weekly to update the most sensitive accounts.
- Effectively negotiate with customers to make payments, to minimize losses.
- Complete equipment evaluations to determine the best course of action.
- Keep established relationships with outside vendors.
- Call center environment working on a portfolio totaling over $35 million dollars.
- Lead monthly department meetings.
- Completed skip tracing to locate individuals responsible for debt.
High Balance Collector
First Citizens Bank
06.2009 - 03.2014
- Collection of office products lease contracts exceeding $100,000.
- Prioritization of workflow to ensure low delinquency, and meet objectives.
- Call center environment making outbound and inbound calls.
- Ensured compliance with federal collection laws.
- Lead weekly team meetings.
- Oversaw the settlement, discharge, and sale of repossessed items.
Education
High School -
Saint Augustine High School
Saint Augustine, Florida, United StatesSkills
- Thorough knowledge of the FDCPA
- Excellent oral and written communication skills
- Strong interpersonal and analytical skills
- Proficient in Microsoft Office
- Function well in an individual or team environment
- Results-driven
- Collections regulatory guidelines
- Excellent negotiation skills
Community Service
Volunteer football coach, league President over 20 years, Pop Warner Little Scholars
Education
Saint Augustine High School, Saint Augustine, Florida, United States Army, 4 years, Honorably discharged
Timeline
Collector I
Educational Systems Federal Credit Union
12.2023 - Current
Senior Recovery Specialist IV
First Citizens Bank
03.2014 - 07.2023
High Balance Collector
First Citizens Bank
06.2009 - 03.2014
High School -
Saint Augustine High School
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