Curtis Brown
Brooklyn,NY
Overview
11
11
years of professional experience
Work History
Flight Attendant
Delta Air Lines
New York, New York
02.2023 - Current
- Facilitated passenger boarding and disembarking during flight operations.
- Conducted pre-flight briefings and safety demonstrations to ensure passenger safety.
- Delivered in-flight service, including meal distribution and beverage service.
- Resolved passenger concerns and conflicts with professionalism and empathy.
- Completed customer service and conflict resolution training to stay updated on procedures.
- Demonstrated proficiency in emergency procedures, first aid, CPR, and oxygen administration.
- Reported incidents or irregularities regarding aircraft or equipment directly to captain.
Aircraft Load Agent
Delta Air Lines
Atlanta, GA
03.2021 - 02.2023
- Staged aircraft baggage and cargo utilizing Deltamatic, DeltaTerm, ALIS, and Baggage Scanners.
- Directed cargo loading and unloading to ensure completeness and balanced weight distribution.
- Exhibited self-reliance by consistently meeting aircraft minimum ground turn-time requirements during IROP conditions.
- Optimized space in aircraft compartments through organized staging and careful consideration of cargo types.
- Collaborated with diverse coworkers to delegate tasks, supervising crew for safe and efficient aircraft turns.
Airport Ramp Agent
Delta Air Lines
Boston, MA
07.2019 - 03.2021
- Streamlined organization of aircraft compartments and staging areas based on cargo types.
- Facilitated on-the-job training for new team members to ensure adherence to safety protocols.
- Delivered baggage to carousel locations punctually, contributing to BTC KPI compliance for all flights.
- Coordinated ramp operations through effective communication with ground and flight crews via headset radio.
- Managed passenger luggage, mail, and cargo following established safety and privacy standards.
Airport Customer Service Agent
Delta Air Lines
New York, NY
10.2018 - 07.2019
- Sold, printed and issued airline tickets to customers following all applicable guidelines.
- Checked tickets and identifying paperwork for verification of individual identities.
- Worked diligently to resolve booking, fare and regulation issues alongside passengers and travel agents.
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Balanced the needs of multiple customers simultaneously in a fast-paced airport environment.
Airport Ramp Agent
Delta Air Lines
New York, NY
10.2017 - 10.2018
- Collected, sorted and checked baggage tags against flight lists.
- Used PowerStow Rollertrack and Belt Loader to safely transfer baggage from aircraft to collection areas.
- Load baggage into aircraft bins as per Aircraft Load Agent and Load Desk process.
- Positioned and pushed aircraft external power and heat carts from remote airport locations to specified areas for operation.
Customer Support Associate
Room & Board Delivery Center
Moonachie, NJ
03.2016 - 10.2017
- Guaranteed positive customer experiences and resolved all customer complaints.
- Coordinated operations of licensed drivers and trucks with focus on ensuring quality and timely delivery of products.
Customer Care Representative
Peapod by Stop & Shop
Jersey City, NJ
02.2015 - 03.2016
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Education
High School Diploma -
Amityville Memorial High School
2001
Skills
- Strong organizational skills
- Adaptive team player
- Active listening skills
- Team leadership
- Energetic work attitude
- Courteous demeanor
- Deltamatic, DeltaTerm, ALIS
- Schedule management
Timeline
Flight Attendant
Delta Air Lines
02.2023 - Current
Aircraft Load Agent
Delta Air Lines
03.2021 - 02.2023
Airport Ramp Agent
Delta Air Lines
07.2019 - 03.2021
Airport Customer Service Agent
Delta Air Lines
10.2018 - 07.2019
Airport Ramp Agent
Delta Air Lines
10.2017 - 10.2018
Customer Support Associate
Room & Board Delivery Center
03.2016 - 10.2017
Customer Care Representative
Peapod by Stop & Shop
02.2015 - 03.2016
High School Diploma -
Amityville Memorial High School