ALEXIS TAYLOR-SMITH
Dallas,TX
Summary
Knowledgeable and dedicated professional with tenured experience caring for people. Looking to leverage various job experiences to fulfill a lifelong career in the medical industry. Proven ability to adapt and be flexible in any environment. Constantly displaying the willingness to learn and grow to to be successful. Committed to prioritizing patient needs and safety, equipped with CPR, and AED training. Pursuing further education as an Anesthesia Tech, looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit Airlines Inc.
08.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Mortgage SPOC/Customer Service
First United Bank & Trust
03.2021 - 08.2023
- Investigated and resolved customer inquiries and complaints quickly by conducting research, listening carefully and taking appropriate action.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided back up for customer service managers.
- Increased efficiency and team productivity by promoting operational best practices.
NATIONAL EXECUTION COORDINATOR
MASTER TECHNOLOGY GROUP
03.2019 - 03.2020
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
CLAIMS ADJUSTER
TOTAL LOSS, STATE FARM
05.2017 - 08.2018
- Key duties consisted of negotiation, processing claims, communicating with policyholders and involved parties, following processes and procedures to close claim out
- Managed and investigated motor vehicle accidents to come up with resolution for vehicle damage claims.
- Negotiated settlement agreements to resolve disputes.
- Collected information from customers to complete claims and legal files.
CUSTOMER SERVICE REPRESENTATIVE
S. CELLULAR
07.2015 - 08.2017
- Identified customer needs and seize opportunity to upsell products
- Provided technical and billing support, while providing resolutions to escalated concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Some College (No Degree) - NURSING And Psychology
Milwaukee Area Technical College
Milwaukee, WIHIGH SCHOOL DIPLOMA -
JAMES MADISON HIGH SCHOOL
Milwaukee, WI2011
Skills
- Ability to adhere to policy, laws and regulatory requirements of area of responsibility
- Strong Work Ethic
- Ability to administer First Aid, and adhere to safety procedures while managing emergency situations
- Ability to work in team building environment
- Good problem-solving and decision-making skills, while demonstrating good judgment
- Strong organizational skills and Leadership Competency
- Ability to handle multiple projects simultaneously with a high degree of accuracy
- Strong written, verbal, and interpersonal skills, public interaction and ability to work well with a wide range of people
- Dependable and adheres to timelines and schedules while being, punctual, reliable and flexible
Certification
- First Aid/CPR Certified child/adult
- AED
Timeline
Flight Attendant
Spirit Airlines Inc.
08.2023 - Current
Mortgage SPOC/Customer Service
First United Bank & Trust
03.2021 - 08.2023
NATIONAL EXECUTION COORDINATOR
MASTER TECHNOLOGY GROUP
03.2019 - 03.2020
CLAIMS ADJUSTER
TOTAL LOSS, STATE FARM
05.2017 - 08.2018
CUSTOMER SERVICE REPRESENTATIVE
S. CELLULAR
07.2015 - 08.2017
Some College (No Degree) - NURSING And Psychology
Milwaukee Area Technical College
HIGH SCHOOL DIPLOMA -
JAMES MADISON HIGH SCHOOL
- First Aid/CPR Certified child/adult
- AED
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