Jovanny Clarke Jr
Jamaica,NY
Summary
Versatile customer service professional with cross-industry experience in aviation, claims, healthcare administration, and client support. Recognized for clear communication, accurate documentation, rapid problem-solving and a calm, empathetic approach in fast-paced environments. Adept at juggling high volumes, meeting compliance standards and improving the customer experience
Overview
10
10
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
New York, NY
03.2022 - Current
- Led cabin crew in delivering exceptional customer service and ensuring passenger safety.
- Coordinated pre-flight briefings, allocating roles and responsibilities among team members.
- Managed in-flight operations, optimizing service efficiency and addressing passenger needs promptly.
- Trained new flight attendants on safety protocols, emergency procedures, and customer engagement techniques.
- Implemented best practices for conflict resolution, enhancing overall passenger satisfaction during flights.
Claims Adjuster
Geico Dallas
Texas
10.2020 - 03.2022
- Analyzed documentation to determine claim validity and settlement amounts.
- Communicated effectively with clients to explain claim processes and outcomes.
- Verified insurance claims and determined fair amount for settlement.
- Examined claims forms and other records to determine insurance coverage.
Medical Representative
United Healthcare North Lauderdale
FL
07.2018 - 06.2020
- Resolved customer inquiries through multi-channel support, enhancing overall satisfaction.
- Collaborated with team members to streamline complaint resolution processes, improving efficiency.
- Trained new staff on customer service protocols and software systems for optimal performance.
- Implemented feedback mechanisms to gather customer insights, informing service improvements.
Medical Coder
Clarke Chiropractic & Rehabilitation Center
Lauderdale Lakes, FL
06.2016 - 05.2018
- Implemented process improvements, increasing efficiency in coding workflows.
- Reviewed and resolved discrepancies in coded data, enhancing overall data integrity.
- Collaborated with healthcare providers to clarify documentation and improve coding accuracy.
- Analyzed medical records to ensure accurate coding and compliance with regulations.
Education
High School Diploma -
Piper High School
Sunrise, FL06.2014
Associate of Arts - General Studies
Tallahassee Community College
Tallahassee, FL01.2016
Bachelor of Science - Political Science/Public Administration Major
Florida A&M University
Tallahassee, FL05.2018
Skills
- Customer service expertise
- Verbal and written communication
- Team collaboration
- Team coordination
- Well-organized, independent and able to prioritize in a fast paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Inclusive service
- Diverse population engagement
- Youth interaction
- Senior care
- Patient interaction
- Healthcare collaboration
- Transaction management
- Fraud detection
- Performance objectives
Timeline
Flight Attendant
Delta Air Lines, Inc
03.2022 - Current
Claims Adjuster
Geico Dallas
10.2020 - 03.2022
Medical Representative
United Healthcare North Lauderdale
07.2018 - 06.2020
Medical Coder
Clarke Chiropractic & Rehabilitation Center
06.2016 - 05.2018
High School Diploma -
Piper High School
Associate of Arts - General Studies
Tallahassee Community College
Bachelor of Science - Political Science/Public Administration Major
Florida A&M University