Epatha Taylor
Sunrise,FL
Summary
Energetic and hardworking professional experienced in prioritizing personal and professional responsibilities. Balanced needs effectively in high-demand, fast-paced environments while consistently delivering excellent customer service. Committed to fostering a positive atmosphere and maintaining punctuality in all endeavors.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Flight Attendant
Frontier Airlines
Miami, FL
02.2026 - Current
- Ensured passenger safety by conducting pre-flight safety demonstrations.
- Responded promptly to in-flight emergencies while following established protocols.
- Assisted passengers with boarding and deplaning procedures.
- Provided excellent customer service by addressing passenger inquiries and concerns.
- Collaborated with crew members to maintain a smooth flight operation.
Flight Attendant
Spirit Airlines Inc.
Miramar, Florida
12.2022 - 12.2025
- Conducted pre-flight safety checks ensuring compliance with FAA regulations and establishing safe cabin environments.
- Conducted thorough pre-flight safety checks to ensure safe cabin environments and compliance with FAA regulations.
- Demonstrated flexibility and adaptability during schedule changes and delays. during schedule changes and delays, fostering a positive atmosphere for passengers.
Engagement Specialist
Able To
05.2021 - 08.2022
- Developed engagement strategies for stakeholder groups, enhancing relationship quality and response rates.
- Evaluated consumer preferences, market trends, and historical data to refine campaigns, increasing alignment with target audience.
- Supported local personnel in implementing best practices to improve work outcomes. on effective strategies for improving performance. on best practices to optimize productivity.
Customer Service Agent
Blue Stream Fiber
02.2020 - 04.2021
- Processed customer returns through proactive outreach, streamlining resolution of customer concerns.
- Managed refunds and merchandise exchanges, enhancing customer satisfaction through effective communication and negotiation.
- Documented customer interactions in sales system to ensure accurate tracking of requests and timely issue resolution.
Claims Associate
Aetna
08.2018 - 01.2020
- Processed large volumes of claims, ensuring timely resolutions in a fast-paced environment.
- Processed large volumes of claims efficiently in a fast-paced environment.
- Trained Claims Associates on best practices, improving team knowledge and performance.
- Enhanced team performance through continuous training for Claims Associates on best practices.
- Resolved customer inquiries with focus on maintaining high service standards.
Enrollment Advocate
Convey Health Solutions
11.2016 - 03.2017
- Facilitated client enrollment in 2017 insurance plans, guiding application processes to ensure successful submissions.
- Coordinated submissions to marketplace, providing assistance to clients throughout application process.
- Processed payments to member accounts, ensuring billing accuracy and timely account management.
Education
High School Diploma - General Studies
Dillard High School
Ft Lauderdale, FL 08.1992 - 06.1996
Associate Of Business Administration - General Office Services
Kaiser University
Ft LauderdaleDiploma - Dental Assisting
Concord Career Institute
Lauderdale Lakes, FLSkills
Passenger safety
Passenger safety protocols
Emergency response
- Emergency response coordination
- Crew collaboration
- Customer service expertise
Effective verbal communication
- Quick learning ability
Timeline
Flight Attendant
Frontier Airlines
02.2026 - Current
Flight Attendant
Spirit Airlines Inc.
12.2022 - 12.2025
Engagement Specialist
Able To
05.2021 - 08.2022
Customer Service Agent
Blue Stream Fiber
02.2020 - 04.2021
Claims Associate
Aetna
08.2018 - 01.2020
Enrollment Advocate
Convey Health Solutions
11.2016 - 03.2017
High School Diploma - General Studies
Dillard High School
08.1992 - 06.1996
Associate Of Business Administration - General Office Services
Kaiser University
Diploma - Dental Assisting
Concord Career Institute