JESUS F TORRES-MENDOZA
Merced,CA
Summary
Safety-conscious flight attendant with extensive experience in customer service and emergency response procedures. Adept at adhering to company policies and staying informed about updates to manuals. Possesses a comprehensive understanding of in-flight policies, procedures, and regulatory requirements, ensuring the highest standards of safety and comfort for passengers. Driven by a passion for delivering outstanding service while prioritizing the well-being of every traveler.
Overview
24
24
years of professional experience
Work History
FLIGHT ATTENDANT
SkyWest Airlines
Fresno, CA
11.2012 - Current
- Provided exceptional customer service in a fast-paced environment
- Managed cabin safety protocols and conducted safety demonstrations
- Assisted passengers with boarding and deplaning procedures
- Resolved customer complaints efficiently and professionally
- Collaborated with team members to ensure smooth and timely flights
- Trained in emergency response and first aid procedures
- Maintained a positive and friendly demeanor while interacting with passengers
ASSISTANT MANAGER
Aeropostale
Topanga, CA
05.2010 - 07.2011
- Coordinated schedules and delegated tasks to ensure optimal staff coverage during peak hours
- Maintained high customer satisfaction ratings through effective problem-solving and conflict resolution
- Led team meetings to foster open communication and encourage collaborative decision-making
- Monitored performance metrics to identify areas for improvement and enhance overall productivity
BARISTA
Starbucks
Echo Park, CA
11.2002 - 05.2010
- Provided exceptional customer service in a fast-paced café environment, ensuring customer satisfaction and repeat business.
- Managed cash register transactions accurately and efficiently, handling cash and credit card payments.
- Maintained cleanliness and organization of the coffee shop, ensuring compliance with health and safety regulations.
- Collaborated with team members to create a positive work environment and enhance efficiency during peak hours.
Education
BACHELORS - HEALTH SCIENCE
Southern California University of Health Science
Whittier, CA04.2024
Skills
- Excellent communication skills
- Customer service expertise
- Problem-solving abilities
- Teamwork and collaboration
- Attention to detail
- Positive attitude and professionalism
LANGUAGES
Spanish | Intermediate
Timeline
FLIGHT ATTENDANT
SkyWest Airlines
11.2012 - Current
ASSISTANT MANAGER
Aeropostale
05.2010 - 07.2011
BARISTA
Starbucks
11.2002 - 05.2010
BACHELORS - HEALTH SCIENCE
Southern California University of Health Science