Curtis Brown Jr.
Customer Service Manager
Denver,CO
Summary
Happy Spring Denver! My name is Curtis Brown and I am new to area! I am a highly organized worker with dedication to promoting productivity. Highly familiar with professional duties dealing with construction, customer service,food handling, and business organization through travel agency goals with over 10 years of experience. Proficient in technical writing, construction knowledge and interdepartmental coordination. I also posses very experienced customer service management skills.
Overview
12
12
years of professional experience
Work History
Travel Agent
Pro Se Enterprises
01.2020 - Current
- Generated travel-related reports for clients to facilitate decision-making.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Conducted market research to investigate potential new travel destinations.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Updated and maintained customer databases to increase customer retention.
- Generated reports on travel trends and customer feedback to inform business goals.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Developed promotional materials for travel packages to market hot destinations.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Warehouse Technician
Suncor Stainless
05.2019 - 05.2020
- Monitored employee performance and advised managers on necessary improvements to meet targets.
- Submitted purchase orders for materials and investigated and resolved purchasing discrepancies to maintain optimum inventory levels.
- Coordinated with suppliers on inventory orders to address issues quickly and avoid delays in delivering to consumers.
- Prepared bills of lading, work orders and shipping orders to appropriately route materials.
Gas Station Attendant
CITGO
05.2017 - 05.2019
- Planned work calendar by scheduling appointments and tracking customer service requests.
- Created attractive merchandise diplays to entice customers to make purchases.
- Explained repair and maintenance procedures to customers for full comprehension.
- Maintained inventory of all saleable items.
Sandwich Maker
Subway
01.2015 - 02.2017
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared and presented food in compliance with health and safety guidelines.
- Monitored inventory and requisitioned low-stock items.
General Construction Laborer
Modern Design Homes
03.2012 - 06.2015
- Worked with public to maintain control of traffic in and around job sites, directing cars safely around and through active construction areas.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Conducted daily site inspections to identify potential safety hazards.
- Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
- Performed general construction work on both residential and commercial building projects.
- Kept sites clean and organized to decrease accidents and increase overall productivity.
- Loaded, unloaded, and moved material to and from storage and production areas.
History Interpreter
Plimoth Plantation
03.2011 - 03.2012
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Provided language translation and customer service skills to clients in [Type] business sectors.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
Education
High School Diploma -
Falmouth High School
Falmouth, MA06.2015
Skills
- Basic Repairs
- Goods Transportation
- Customer Inquiries
- Customer Order Fulfillment
- Order Packing and Shipping
- Safety
- Travel Insurance
- Client Relations
- Marketing
- Services Promotion
- Customs Requirements
- Airline Policies
Timeline
Travel Agent
Pro Se Enterprises
01.2020 - Current
Warehouse Technician
Suncor Stainless
05.2019 - 05.2020
Gas Station Attendant
CITGO
05.2017 - 05.2019
Sandwich Maker
Subway
01.2015 - 02.2017
General Construction Laborer
Modern Design Homes
03.2012 - 06.2015
History Interpreter
Plimoth Plantation
03.2011 - 03.2012
High School Diploma -
Falmouth High School
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