Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Operator
Riptide Deck and Mastics
04.2023 - Current
Managed day-to-day business operations.
Rip and replace exisiting pool mastics at residential homes
Perform residential power washing
Perform concrete deck painting and resurfacing
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Director of GPR Operations
Axis Building Detection
11.2021 - 04.2023
Established operational guidelines and identified opportunities for
improvement.
Assessed and evaluated business procedures and implemented structure to
improve day-to-day operations.
Day to Day operations of Ground Penetrating Radar to include
underground utilities and concrete scanning.
Maintain existing relationships by attending various marketing and social
events.
Establish sales routines to include in person visits, visiting active jobsites,
and building an email client database.
Senior Project Manager
GPRS, INC
08.2018 - 01.2021
Evaluated, determined and delegated tasks to staff based on client needs,
capacity planning and project-specific initiatives.
Enhanced development and drove continuous improvement of project
delivery process by providing strong program leadership.
Implemented change management processes when issues arose to keep
project moving forward and adjust to shifted priorities.
Delivered high level of service to clients to extend relationship and
encourage further projects.
Spearheaded key projects, resulting in high customer satisfaction and
increased business revenues.
Brought in additional project personnel and resources to meet demands.
Utilize the use of ground penetrating radar to find non-conductive
underground utilities and also identify steel reinforcing in concrete slabs of
various types.
Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Penhall Technologies
GPR Analyst
10.2016 - 08.2018
Perform day to day operations of private utility detection and concrete scanning via GPR.
Manage existing clientele by performing the highest quality product and providing excellent customer service by effective communication.
Provide monthly revenue reports to executive leadership.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Managed time efficiently in order to complete all tasks within deadlines.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Utility Locator
Safe Site Utility Field Services
01.2012 - 02.2016
Reviewed maps and blueprints to identify locations for and sizes of underground utilities
Enhanced safety by accurately identifying and marking underground utility lines.
Demonstrated adaptability by successfully completing assignments under various weather conditions and terrain challenges.
Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
Improved efficiency with prompt response to locate requests from contractors and homeowners.
Collaborated with construction crews for safe excavation, avoiding service disruptions or delays.
Coordinated with other field technicians to efficiently complete large-scale projects within designated timeframes.
Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
Drew maps of utility lines and potential plans for future ones, providing detailed locations and information.
Education
GPR Certification - Ground Penetrating Radar
GSSI, Inc
Nashua, NH
09-2016
General Education
Poway High School
Poway, CA
06-1996
Skills
Notable Projects:
Camp Pendleton 4 mile telecommunications duct bank install and excavation
LAUSD, Moreno Valley USD, SDUSD, numerous whole site locates with mapping
Sharp Grossmont Hospital, Martin Luther King, Jr Hospital, whole site locates with mapping
Trans-Canada Pipeline whole site locates in Sandpoint, ID
SoFi Stadium, concrete scanning in multiple large scale locations