Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Curtis Cheshire

Orland Park,IL

Summary

Systems Support Specialist with nearly two years of experience supporting and deploying enterprise VoIP solutions in the hospitality industry. Skilled in SIP-based PBX systems, call routing, voicemail, IVR, and PMS middleware integrations. Hands-on with Linux and Windows administration, virtualization, SQL troubleshooting, and remote client support. Experienced with tools such as sngrep for SIP analysis and a variety of remote access platforms. Brings 12 years as a Journeyman Electrician, with proven expertise in diagnostics, project management, safety compliance, and client communication.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Systems Support Specialist

Percipia
02.2024 - Current
  • Serve as the first point of contact for hotel and resort clients, resolving tickets related to IP phone provisioning, SIP routing, voicemail-to-email, IVR menus, BLF keys, and PBX/middleware integrations.
  • Deploy and maintain PBX systems and PMS middleware solutions, configuring networks, updating security settings, and ensuring reliable connectivity between voice systems and client applications.
  • Configure and troubleshoot auto attendants, call groups, call queues, and dialplans, aligning with enterprise voice environments.
  • Collaborate with SIP trunk providers and client IT teams to troubleshoot routing, registration, and QoS issues.
  • Build and test VMs in VMware, Proxmox, and Nutanix environments for QA of new software releases; identify bugs and provide feedback to developers.
  • Administer call accounting systems by updating licenses and rate tables, maintaining backups, and ensuring compliance.
  • Query SQL databases to map extensions, troubleshoot voicemail, and perform cleanup tasks such as purging old records.
  • Utilize sngrep to capture and analyze SIP/RTP traffic during troubleshooting.
  • Deliver product demonstrations for prospective clients via Zoom and at industry trade shows.
  • Maintain internal lab environments and contribute to documentation through the company’s private wiki.
  • Perform on-site hardware setup, testing, and server room inspections when working in hybrid office mode.

Journeyman Electrician

Kelso-Burnett Co.
09.2013 - 02.2024
  • Managed 50+ large-scale electrical projects, coordinating with clients, vendors, and contractors under strict deadlines.
  • Diagnosed and resolved complex system faults, leveraging schematics and systematic troubleshooting.
  • Ensured compliance with safety standards and protocols, reducing safety incidents by 30%.
  • Improved system efficiency and processes, contributing to a 25% increase in project completion rate.
  • Provided client-facing support, assessing needs and delivering tailored technical solutions.

Education

Bachelor of Science - Computer Science

Western Governors University
Salt Lake City, UT
08-2023

Skills

  • VoIP/Telephony: SIP, RTP, PBX systems (Asterisk/FreeSWITCH/FusionPBX), call routing, IVR, voicemail, BLF keys, auto attendants, call queues, SIP trunking
  • Networking: TCP/IP, DHCP, DNS, VPN setup (guided), QoS concepts
  • Tools: sngrep, AnyDesk, BeyondTrust/Bomgar, SecureLink, FTP, Zoho (Ticketing, Vault), Slack, Zoom, Microsoft Teams
  • Systems: Linux (Debian, AlmaLinux/CentOS), Windows Server, Windows OS (extensive personal/professional use), macOS
  • Virtualization: VMware, Nutanix, Proxmox
  • Databases & Scripting: SQL queries (troubleshooting, voicemail cleanup, extension mapping), Bash scripting (basic), cron jobs
  • Core Competencies: Troubleshooting, client support, technical documentation, cross-team collaboration, remote deployments
  • Certifications: CompTIA A (2023), CompTIA Project (2023), ITIL® Foundation (2023)

Certification

  • CompTIA A+ — Dec 2023
  • CompTIA Project+ — Jul 2023
  • ITIL® Foundation Certificate in IT Service Management — Jun 2023

Timeline

Systems Support Specialist

Percipia
02.2024 - Current

Journeyman Electrician

Kelso-Burnett Co.
09.2013 - 02.2024

Bachelor of Science - Computer Science

Western Governors University

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