Curtis Clark
Pittsburgh,PA
Overview
23
23
years of professional experience
Work History
Senior Customer Service Concierge
UPMC
Pittsburgh, PA
02.2023 - 09.2024
- Processed billing and insurance inquiries for health care recipients in high-volume call center.
Co-op Tele-Fundraiser/ Member Service Representative
Donor Services Group / DSG
Los Angeles , CA
04.2015 - 03.2020
- Delivered single call resolutions and maintained customer satisfaction through quality servicing.
- Solicited one time gifts, sustainers and upgrades for a variety of high profile non profit organizations ( 501 (C)3,501(C)4 and NGO's ).
Financial Intelligence Unit - Case Management
Bank of America / Pionear Recruiting
Los Angeles , CA
02.2013 - 09.2014
- Processed allegations of mortgage fraud pertaining to foreclosed properties, short sales, loan modifications, property scams and at risk persons for investigators.
Customer Service Representative/ Hardship Specialist
AonHewitt/Spherion
Charlotte, NC
06.2010 - 08.2011
- Processed benefit elections for annual enrollment and managed benefit throughout the year for employees of The Home Depot.
- Processed 401k re-allocations,rollovers,contribution rates investment election changes and hardship application request
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative/Business Partner Queue
Bank Of America
Greensboro , NC
01.2009 - 04.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed payment and mortgage loan inquiries in high volume call center.
- Assisted branch associates in resolving customer payment issues and provided loan modification information and status.
Resolution Specialist/Collections
Merrill Lynch
Pittsburgh , PA
02.2006 - 12.2008
- Informed mortgagors of options pertaining to repay plans, loan modifications, short sales, deed in lieu and forbearance.
- Facilitated the completion of required documents for the appropriate home loan resolution.
- Obtained payments for 30 to 120 day delinquent mortgage loans.
- Prepared written opinions or decisions regarding cases.
Customer Care Specialist
Davison Design & Development
Pittsburgh, PA
04.2005 - 12.2005
- Facilitated confidentiality agreements of potential investors for new product directors
- Used exceptional communication to connect with customers, assess needs and present solutions.
Member Service Representative
Inalink Corporation
Pittsburgh , PA
03.2002 - 11.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Member retention and conference registration for the Association for Computing Machinery, American Academy of Pediatrics, American College of Surgeons and Society of Explorations Geophysicists.
- Learned and maintained in-depth understanding of product and services.
Education
Dance
Alvin Ailey American Dance Theater School
New York, NY06.1988
BFA Candidate
Point Park University
Pittsburgh, PA06.1987
Advanced Academic Diploma
Peabody High School
Pittsburgh,PA06.1986
Dance / Musical Theater
CAPA/Creative And Performing Arts High School
Pittsburgh, PA06.1986
Timeline
Senior Customer Service Concierge
UPMC
02.2023 - 09.2024
Co-op Tele-Fundraiser/ Member Service Representative
Donor Services Group / DSG
04.2015 - 03.2020
Financial Intelligence Unit - Case Management
Bank of America / Pionear Recruiting
02.2013 - 09.2014
Customer Service Representative/ Hardship Specialist
AonHewitt/Spherion
06.2010 - 08.2011
Customer Service Representative/Business Partner Queue
Bank Of America
01.2009 - 04.2010
Resolution Specialist/Collections
Merrill Lynch
02.2006 - 12.2008
Customer Care Specialist
Davison Design & Development
04.2005 - 12.2005
Member Service Representative
Inalink Corporation
03.2002 - 11.2005
Dance
Alvin Ailey American Dance Theater School
BFA Candidate
Point Park University
Advanced Academic Diploma
Peabody High School
Dance / Musical Theater
CAPA/Creative And Performing Arts High School
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