CURTIS COLEGROVE
Prescott Valley,AZ
Summary
I have been in the flooring industry for most of my career learning many facets of the industry , primarily in the category of installation. Over the years with sales experience coupled with my current technical background it has given me better insight to the flooring industry and has helped me become more well rounded in this ever changing industry. Customer-oriented. Dedicated and hardworking with internal drive to deliver excellence. Team player with experience in training and team development.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Technical Field Support
TRAXX Corporation
02.2023 - 02.2025
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Independently scheduled travel for job site visits.
- Help mitigate potential claims.
- Served as customer service liaison.
Technical Support Representative
GCP Applied Technologies
01.2017 - 01.2023
- Served as (installation/technical sales & support) for employees
- Developed and implemented installation procedures for the companies moisture mitigation product
- Resolved installation issues through troubleshooting procedures
- Helped develop technical support procedures and provided repair assistance
- Provided technology related education to a wide range of interested parties
- Provided technical customer support
- Provided staff members with timely technical support
- Functioned as a phone-based customer support agent to users of our moisture mitigation product as well as our tools and seam tapes
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Technical Support Representative
Halex Corporation
01.2015 - 01.2017
- Served as local and remote technical support (installation/ sales support) for employees
- Developed and implemented installation procedures for mitigation membrane
- Resolved installation issues through troubleshooting procedures
- Helped develop technical support procedures and provided repair assistance
- Provided technology related education to a wide range of interested parties
- Provided training services with sales that included product knowledge with contractors
- Provided technical customer support
- Provided staff members with timely technical support
- Functioned as a chat and phone-based customer support agent to users of our moisture mitigation product as well as various seam tapes
Account Manager
Spectra Contract Flooring
01.2007 - 01.2014
- Analysis to tackle flooring issues, such as prep, phasing and logistics which led to job completion/ on schedule
- Delivered an outstanding level of service by answering to customer's concerns and answering questions
- Provided flooring options to existing and new customers by understanding their concerns and developing solutions
- Oversaw various flooring projects from planning to completion
- Planned and executed flooring installations
Owner/Operator
J&J carpets
01.1997 - 01.2007
- Delivered an outstanding level of service by answering to customer's concerns and answering questions
- Provided exceptional installation service to existing and new customers by understanding their concerns and developing solutions
- Oversaw various installation projects from planning to completion
- Developed high level of attendance record with special attention to punctuality and preparation to work upon arrival
Carpet Installer
Jim Smith Flooring
01.1993 - 01.1997
Carpet Installer
Buck Carpets
01.1985 - 10.1993
- Experience operating motorized warehouse equipment (forklift, lift truck, stocklifter) to support warehouse operations
- Oversaw various installation projects from planning to completion
- Successfully led important projects which resulted in on time completion
Education
High school diploma -
Royal High School
06.1979
Some college (no degree) -
Moorpark College
01.1999
Skills
- Call center experience
- Customer support needs
- Networking
- Inspections and reviews
- Blueprint interpretation
- Product testing
- On-site demonstrations and training
- Employee training
Certification
- CIM certification (Contractor Installation Manager)
- IICRI Intro to substrate/subfloor Inspection
- IICRI Resilient Floor Inspection
- ICRI Concrete Slab Moisture Testing - Grade 1
Timeline
Technical Field Support
TRAXX Corporation
02.2023 - 02.2025
Technical Support Representative
GCP Applied Technologies
01.2017 - 01.2023
Technical Support Representative
Halex Corporation
01.2015 - 01.2017
Account Manager
Spectra Contract Flooring
01.2007 - 01.2014
Owner/Operator
J&J carpets
01.1997 - 01.2007
Carpet Installer
Jim Smith Flooring
01.1993 - 01.1997
Carpet Installer
Buck Carpets
01.1985 - 10.1993
Some college (no degree) -
Moorpark College
High school diploma -
Royal High School
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