Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Smith

Matthews

Summary

Hardworking with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Proactive dietary aide with proven skills and extensive knowledge of food service protocols. Safety-focused with outstanding compassion and attention to detail. Efficient and professional worker dedicated to reliability.

Overview

4
4
years of professional experience

Work History

Technical Support Representative

Concentrix
03.2025 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Managed high levels of call flow and responded to technical support needs.

Customer Service Representative

Get Insured Vimo
01.2024 - 02.2025
  • Built trusting relationship with customers to better understand needs
  • Set up accounts for customers when needed to
  • Documented, researched and resolved customer service issues
  • Answer customer questions and resolve them to the best you can
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Customer Service/Stocking Overnight

Walmart
09.2023 - 01.2024
  • Help customers with any returns or questions they have
  • Guide customers to right products in store
  • Stock selves at fast past
  • Unload trucks move merchandise to right stocking locations
  • Smiled and greet customers
  • Replenished new items and restocks to keep displays full for customers

Dietary Aide

Wickshire Steel Creek
03.2022 - 06.2023
  • Washed and sanitized dished, flatware, and glasses
  • Supported dining room set up with table arrangements, place settings and linens
  • Maintained proper temperature of food during preparation and service

Receiving Associate

Home Depot
08.2021 - 03.2022
  • Managed incoming orders, organized deliveries, and transferred packages to other departments using lift and hand trucks to transport shipment materials to and from designated areas
  • Received incoming shipments, compared the contents to associated records, and forwarded them to the appropriate department

Education

High School diploma -

South Park High School
Buffalo, New York
06.2020

Skills

  • Food Preparation
  • Product Knowledge
  • Customer Service
  • Dining room service
  • Paperwork Processing
  • Account updating
  • Attention to Detail
  • Technical Support
  • Microsoft Excel
  • Call Center Experience
  • Shelf restocking
  • Warehouse Safety
  • Order Fulfillment
  • Heavy Lifting
  • Display Assembly
  • Product pricing
  • Call center experience

Timeline

Technical Support Representative

Concentrix
03.2025 - Current

Customer Service Representative

Get Insured Vimo
01.2024 - 02.2025

Customer Service/Stocking Overnight

Walmart
09.2023 - 01.2024

Dietary Aide

Wickshire Steel Creek
03.2022 - 06.2023

Receiving Associate

Home Depot
08.2021 - 03.2022

High School diploma -

South Park High School