Brittany Thomas
Memphis,TN
Summary
- Youthful and yet very mature; willing to learn and grow; Passionate about achieving a challenging position that allows meaningful contributes to a business' success. I would love to gain more skills and experience in Customer Service to allow me in the future to branch off in other positions.
Overview
9
9
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Technical Support Representative
Comcast
Dallas, TX
10.2021 - 07.2025
- Assisted customers with troubleshooting technical issues using company software tools.
- Educated customers on product features to enhance user experience and satisfaction.
- Managed customer inquiries through various communication channels including phone and chat.
Payment Agent
Comcast Payment Department
Dallas, TX
09.2019 - 10.2021
- Demonstrates functional skill in communicating and explaining basic account information to the customer with focus on first-call resolution. Accurately calculating and communicating taxes, fees, one-time charges, and/or recurring monthly fees. Explains billing cycles, processes, and prorates effectively to ensure that customers understand their statements.
- Corrects discrepancies on customers’ billing statements, and researches customer billing situations as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution.
- Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
- Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
- Prepares work orders, processes payment information, and attempts to collect delinquent account balances.
- Begins to act as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; identifying buying signals and asking for the sale, reselling current value or right-size, delivering a quality customer experience.
- Educates and promotes self service options.
- Able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
- Demonstrates ability to achieve established goals and performance metrics.
- Regular, consistent and punctual attendance.
- Works independently, and seeks Supervisor support when necessary.
- Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
Server
TGI Friday's
Dallas, TX
10.2016 - 09.2019
- Greet guest within 30 seconds and seat them quickly
- Recommend a specific drink and appetizer - follow all alcohol compliance protocols
- Determine if Guest is a Rewards Member, if not invite them to join via Mobile App
- Take the Guest's order, and repeat back for accuracy. Enter orders into POS, communicate efficiently with BOH team members.
- Deliver beverages and food within time standards and to the correct person without auctioning.
- Check back on Guest after 2 minutes, plus one other time to ensure food is being enjoyed, pre-bus, and check drinks.
- Deliver dessert menu, recommend a dessert and an after dinner drink.
- Deliver check, process payment within 4 minutes and add points for Rewards members.
- Complete assigned side duties during and towards the closing of my shift.
Education
Diploma -
Messick High School
Memphis, TNSkills
- Excel
- Microsoft Word
- Restaurant Server
- Customer Service
- Customer Support
- Technical Support
- Food Handling
- POS
- Food Preparation
- OPERA
- Communication
- Mathematical Concepts
Personal Information
Title: Customer Service Representative
Certification
- TABC
- Food Handler
Management Experience - Description
1 year experience in customer service as a restaurant Shift Lead. Focused on Team Members and myself executing excellent customer service at all times. Directing production, sales, and inventory; superb leadership, interpersonal, planning and communication abilities. Great people and sales skills.
Goals
- Gain more Customer Service experience, where I can gain new knowledge that can be utilized in other fields I may be entry level to.
- Youthful and yet very mature; willing to learn and grow; Passionate about achieving a challenging position that allows meaningful contributes to a business' success. I would love to gain more skills and experience in Customer Service to allow me in the future to branch off in other positions.
Timeline
Technical Support Representative
Comcast
10.2021 - 07.2025
Payment Agent
Comcast Payment Department
09.2019 - 10.2021
Server
TGI Friday's
10.2016 - 09.2019
Diploma -
Messick High School