Ahkirah Harkless
Houston,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Representative
WorkForce Solutions
Houston, TX
05.2021 - 09.2023
- Displayed strong telephone etiquette, effectively handling Unsatisfied calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
Data Entry Intern
Appen
Houston, TX
09.2020 - 04.2021
- Analyzed reports to identify any errors in data entry, corrected any incompatibilities if necessary.
- Coded information according to standard procedures prior to entering it into a computerized system.
- Reviewed all entries made on a daily basis to ensure accuracy of information recorded.
- Maintained database by entering new and updated customer and account information.
Pharmacy Intern
Empower Pharmacy
Houston, TX
05.2017 - 07.2019
- Organized paperwork related to prescription orders.
- Updated and submitted documentation for insurance, store and liability purposes.
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
Education
High School Diploma -
Connection Academy
10550 Richmond Ave. #140, Houston, Tx 7704209-2018
Skills
- Microsoft
- Customer Service
- Patient Counseling
- Excel
Certification
- Google IT Support Certificate.
- Coursera Communication Skills Certificate.
Timeline
Technical Support Representative
WorkForce Solutions
05.2021 - 09.2023
Data Entry Intern
Appen
09.2020 - 04.2021
Pharmacy Intern
Empower Pharmacy
05.2017 - 07.2019
High School Diploma -
Connection Academy
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