STEVEN WATSON
Milwaukee,WI
Summary
Hardworking candidate skillful in providing excellent customer service, and technical support. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Brady Corporation
Milwaukee, WI
04.2024 - Current
- Provide technical support and training for Brady's customers, distributors, and international and domestic sales personnel via phone, email, chat channels
- Maintain service levels set forth by the Technical Support Supervisor
- Provides answers to customers by identifying and troubleshooting problems, research answers, and guide customers through corrective action steps
- Consistently capture and document product issues and suggestions for product improvements from end users and distributors to be passed on to the appropriate marketing managers through a CRM system
- Constantly upgrade skills to keep pace with products within their responsibility with opportunities to grow in the role and potential to advance
- Contribute to the department and company goals
- Recognize and protect proprietary and confidential information
- Help maintain technical integrity and timeliness of the Product Information Database (Knowledgebase)
- Put the customer at the center of everything and maintain customer focus.
Field Service Technician
Canon inc
Waukesha, WI
05.2023 - 08.2023
- Performed maintenance and troubleshooting to resolve related issues
- Attended training classes to stay current on new and existing services
- Read and understood procedures and diagrams to perform service and testing
- Built and maintained customer relationships by understanding operations and instilling confidence
- Disassembled machines in order to diagnose faults and replace defective components accordingly
- Assisted customers with installation, setup and training for new machines
- Resolved customer issues quickly by troubleshooting hardware and software issues remotely or on-site.
Technical Specialist
Apple
Glendale, WI
05.2022 - 05.2023
- Performed troubleshooting activities to identify root cause of Apple system issues
- Ensured compliance with company policies and procedures while providing technical assistance
- Assisted users with installation of software applications as required
- Analyzed system logs and monitored performance metrics for proactive problem resolution
- Recommended appropriate upgrades and modifications for existing customer systems
- Researched customer technical specifications and requirements with technical specifications of company products
- Implemented new technologies to increase efficiency of customer systems.
Field Service Technician
Assurant
Greenfield, WI
09.2021 - 05.2022
- Provided technical support to colleagues in the field via phone or email
- Resolved customer issues quickly by troubleshooting hardware and software issues remotely or on-site
- Successfully managed a variety of projects and tasks simultaneously with attention to detail and accuracy.
IT Intern
I.C Stars
Milwaukee, WI
01.2021 - 09.2021
- Served as an Quality Analyst, where I worked on a team to create a mockup app for Molson Coors
- Learned agile and waterfall project managements
- Learned the basics of coding with React, Html, CSS, Sql, and Javascript
- Gained teamwork, Business, and leadership skills while working with tech industry leaders.
Education
High School Diploma -
I.C Stars
Milwaukee, WI05.2023
Rufus King
Milwaukee, WI06.2004
Skills
- Customer Service
- System Installation
- Excellent Communication
- Google Apps
- Technical Troubleshooting
- Problem-Solving
- Multitasking
- MS Word
- Office
- Excel
- Powerpoint
- File Management
- Data Entry
- Office Administration
- Administrative Support
- Computer Skills
- Schedule Coordination
- Remote Office Availability
- Microsoft Word
- Attention to Detail
- Communication
- Time Management
- Social media expertise
- Video Editing
Affiliations
- content creating
- logo / T shirt design
Timeline
Technical Support Representative
Brady Corporation
04.2024 - Current
Field Service Technician
Canon inc
05.2023 - 08.2023
Technical Specialist
Apple
05.2022 - 05.2023
Field Service Technician
Assurant
09.2021 - 05.2022
IT Intern
I.C Stars
01.2021 - 09.2021
High School Diploma -
I.C Stars
Rufus King
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