Jernay Duplessis
Fresno,TX
Summary
Seeking a full-time position with the potential to grow within the company, actively interact with a company that will enable me to use my professional skills and my ability to be a permanent asset, and utilize my strong background in customer service, administration, and communication skills to excel in a collaborative environment. I am very knowledgeable in understanding all forms of research, customer service, teamwork, medical research and organization. My goal is to obtain a challenging position in which my professional experience and abilities can contribute to the overall growth of the company.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Teleperformance - Apple
09.2024 - Current
- Utilized diagnostic tools to resolve network issues, improving overall system performance.
- Compiled detailed reports, facilitating root cause analysis for recurring problems.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Pharmacy Technician Trainee
Walgreens
06.2021 - 08.2024
- Followed safety protocols to handle and store medications properly.
- Handled barcode scanners to verify and track medication inventory.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient
- Answered incoming phone calls , communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
Scheduler/Insurance Specialist
Prime Health Care
09.2020 - 05.2021
- Verified insurance benefits, insurance policies and obtained authorization prior to all patients visits
- Assisted in recognizing discrepancies on patients accounts
- Reconciled the insurance log on patients accounts
- Confirmed adherence to protocol while checking if appropriate referrals were accurately obtained
- Educated patients and families on insurance issues and communicated patients fiscal responsibility
- Identified pre-existing conditions through medical history and verified effective date of policies before care
Education
High School Diploma -
Thurgood Marshall
Missouri City, TX06.2021
Skills
- Microsoft Word
- Excel
- Office
- Outlook
- PowerPoint
- Business Technology Generalization
- 10 key by touch
- Scheduling
- Data entry
- Osha certification
- HIPPA certification
- ACD incoming call line
- Cardiopulmonary resuscitation
- First Aid
- ADP software proficiency
- EPIC
- Cerner Scheduling
- Power chart
- Electronic medical records
- Medical terminology
- Insurance verification
- Authorization
- Detail-oriented
- Well organized
- Accurate
- Efficient
- Proactive
Timeline
Technical Support Representative
Teleperformance - Apple
09.2024 - Current
Pharmacy Technician Trainee
Walgreens
06.2021 - 08.2024
Scheduler/Insurance Specialist
Prime Health Care
09.2020 - 05.2021
High School Diploma -
Thurgood Marshall
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