Kymane Jones
Washingtonville,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Charter Spectrum
10.2023 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Maintained high levels of customer satisfaction, consistently exceeding departmental goals.
Direct Support Professional
The Arc
04.2021 - Current
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Financial Analyst Intern
Jerusalee Realty
01.2020 - Current
- Prepared informational tax spreadsheets.
- Supervised accounts receivables and accounts payable for Realty.
- Maintained database by verifying information and recording new information when needed.
- Assisted with month-end closing processes and verified journal entries.
Business Development Intern
Personal Attention
05.2020 - 08.2020
- Collaborated with teammates to develop advertising collateral and sales presentations.
- Created engaging content to catch attention of potential customers.
- Worked with assigned team on projects to meet deliverables.
- Created content strategies for digital media.
Checkout Advocate
Target
07.2018 - 03.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $[Amount] or more per shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Camp Counselor
Blooming Grove Rec
06.2015 - 09.2016
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
- Transported and escorted program participants to and from activities and on field trips.
Education
Bachelor of Science - Business Management
Manhattanville College
Purchase, NY05.2020
Concentration - Marketing
Manhattanville College
Purchase, NY05.2020
Minor - Graphic Design
Manhattanville College
Purchase, NY05.2020
Skills
- Microsoft Word
- Illustration
- Critical Thinking
- Excellent Written and Verbal Communication
- Merchandising and Display
- Computer Proficiency and Microsoft Office
- Computer Graphics Software
- Microsoft PowerPoint
- Microsoft Excel
- Technical Support
- Technical Troubleshooting
- Call Center Operations
- Service support
- Appointment Scheduling
Certification
- The Fundamentals of Digital Marketing, Google - 06/17/2022
https://learndigital.withgoogle.com/link/1qsdpcedm9s
Certification ID: FND F6H 8NT
- Google Analytics for Beginners - June 20th, 2022
- Advanced Google Analytics Course- June 27th, 2022
- Data Science With SQL and Tableau - eCornell August 8th, 2024
Timeline
Technical Support Representative
Charter Spectrum
10.2023 - Current
Direct Support Professional
The Arc
04.2021 - Current
Business Development Intern
Personal Attention
05.2020 - 08.2020
Financial Analyst Intern
Jerusalee Realty
01.2020 - Current
Checkout Advocate
Target
07.2018 - 03.2020
Camp Counselor
Blooming Grove Rec
06.2015 - 09.2016
Bachelor of Science - Business Management
Manhattanville College
Concentration - Marketing
Manhattanville College
Minor - Graphic Design
Manhattanville College
- The Fundamentals of Digital Marketing, Google - 06/17/2022
https://learndigital.withgoogle.com/link/1qsdpcedm9s
Certification ID: FND F6H 8NT
- Google Analytics for Beginners - June 20th, 2022
- Advanced Google Analytics Course- June 27th, 2022
- Data Science With SQL and Tableau - eCornell August 8th, 2024
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