Kade Kruse
Vancouver,WA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Technical Support Representative
Riverside Payments
11.2023 - 02.2024
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Customer Service Representative
Avis Budget Group
06.2022 - 08.2023
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Specimen Processing Technician
ARUP Laboratories
07.2021 - 01.2022
- Logged received specimen into system by matching it with the order made by the client and verifying patient info
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, ensuring data integrity throughout the processing procedure.
- Reduced errors in specimen handling by maintaining a clean and organized workspace.
- Contributed to a safe laboratory environment by following proper biohazard waste disposal protocols.
- Received recognition from supervisors for exceptional attention to detail in record-keeping and accurate data entry processes during specimen handling tasks.
Service Champion
Taco Bell
10.2020 - 03.2021
- Contributed positively towards overall store goal attainment through consistent work ethic.
- Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Contributed to team success by consistently meeting or exceeding performance goals.
Census Agent
Pearl Interactive Network
03.2020 - 09.2020
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Increased response rates by addressing concerns and answering questions regarding the importance of accurate census data.
- Ensured accurate information being relayed by following extensive list of FAQs
Education
High school diploma -
Maricopa High School
Maricopa, AZ 08.2015 - 05.2019
Skills
Cleanroom (1 year)Customer service (3 years)Phone etiquette (1 year)Data entry (1 year)Computer skills (7 years)Specimen collection / processingWindowsSoftware troubleshootingMicrosoft ExcelCommunication skillsEnglishMicrosoft OutlookOrganizational skillsMicrosoft OfficeBilingualTypingCustomer supportInventory controlFront deskOutbound callingMicrosoft WordOffice experienceCall centerFood serviceBasic mathDrivingMechanical knowledgeWarehouse experience
Polite and Professional
Data Integrity
Confidentiality Protection
Attention to Detail
Certification
Driver's License
Timeline
Technical Support Representative
Riverside Payments
11.2023 - 02.2024
Customer Service Representative
Avis Budget Group
06.2022 - 08.2023
Specimen Processing Technician
ARUP Laboratories
07.2021 - 01.2022
Service Champion
Taco Bell
10.2020 - 03.2021
Census Agent
Pearl Interactive Network
03.2020 - 09.2020
High school diploma -
Maricopa High School
08.2015 - 05.2019