Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erick David Garay

El Paso,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Multitasker.

Able to work under pressure and know how handle hard situations.

Fast learner, always looking forward on learning new things in order to always improve on my work area.

Team player.

Responsible

Able to adapt depending what the situation is and depending what the work is about.

Overview

8
8
years of professional experience

Work History

Technical Support Representative

Spectrum
08.2022 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Used ticketing systems to manage and process support actions and requests.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and phone service.
  • Managed high levels of call flow and responded to technical support needs.
  • Activated accounts for clients interested in new services.
  • Monitored systems in operation and input commands to troubleshoot areas.

Manager

O Reilly Automotive Inc
07.2015 - 08.2022
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Approved regular payroll submissions for employees.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Manage weekly schedules and weekly payroll.
  • Perform basic automotive repairs.

Cashier

Dollar Tree Stores
03.2015 - 05.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.

Cook

Popeyes Chicken
08.2014 - 12.2014
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Education

High School Diploma -

Irvin High School
El Paso, TX
05.2015

Skills

Experience in Automotive repairs

More than 7 year of customer service experience

More than 7 year of experience managing high amounts of money

Internet repair knowledge

Know how to handle manager duties

Able to work under pressure or in short amount of time

Able to adapt in any type of situations

Timeline

Technical Support Representative

Spectrum
08.2022 - Current

Manager

O Reilly Automotive Inc
07.2015 - 08.2022

Cashier

Dollar Tree Stores
03.2015 - 05.2015

Cook

Popeyes Chicken
08.2014 - 12.2014

High School Diploma -

Irvin High School

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Erick David Garay