Summary
Overview
Work History
Education
Skills
Certification
Timeline
CORE COMPETENCIES
Generic

EVAN JORDAN

Bellville,USA

Summary

IT Professional and Military Veteran with a diverse background in Aviation Logistics and information technology. Recipient of CompTIA, Linux, and Microsoft certifications. Skills include but are not limited to computer networking, aircraft maintenance, technical diagnostics, analytical thinking and creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients, employees, and administration. Able to contribute expertise and follow leadership directives at appropriate times. Technology-inclined professional possessing strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented, organized and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Concentrix
05.2025 - Current
  • Diagnose and resolved complex QuickBooks technical and accounting process issues for clients.
  • Guide users through software setup and accounting processes, troubleshooting issues and providing step-by-step solutions.
  • Documented customer interactions and technical solutions in SalesForce systems for future reference.
  • Reconcile bank accounts and other financial records, ensuring data accuracy and compliance within QuickBooks.
  • Manage vendor and customer transactions, ensuring accurate and timely data entry and financial reporting.

Store Leader

GameStop
06.2024 - 09.2024
  • Manage and lead in a multiunit capacity, with the ability to multitask and direct a larger team across two store locations.
  • Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) computer system via PC keyboard, including making correct change, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
  • Lead associates drive a sales culture that maximizes store profitability.
  • Lead by example, delivering excellent service to ensure high levels of customer satisfaction.
  • Resolve customer concerns and complaints in a timely, professional manner.


System Network Administration Apprentice

Acuitus Inc.
04.2023 - 09.2023
  • Research, plan, install, configure, and troubleshoot systems, as well as hardware and software interfaces, ensuring seamless operations.
  • Configure, monitor, and administer critical components such as Domain Controllers, Active Directory, File and Exchange servers, DHCP, and DNS for Windows Server 2003/2008 /2012/2016 platforms.
  • Implement multiple complex networks, adhering to best practices to optimize efficiency and security.
  • Maintain organized logs to actively communicate all configurations, troubleshooting activities, and system maintenance, facilitating transparency and accountability.
  • Followed safety procedures and guidelines to ensure a safe work environment.

Education

Information Technology System Administrator / CSS - Information Technology

My Computer Career, Live-Online Program
Raleigh, NC
01.2025

Acuitus IT
Sunnyvale
08-2023

Skills

  • Customer Relations Experience
  • Diagnose, maintain, and repair
  • Windows Server/Windows, 7,8, 10
  • Install, Configure, Troubleshoots Multimedia Devices
  • VOIP
  • Perform diagnostics & repairs
  • Familiar w/migrations & imaging
  • Network Infrastructure Concepts

Certification

  • Acuitus Certified Information Technology Professional Cert No. ZJ23WP6YTQR983H
  • Microsoft Certified Azure Fundamentals Cert No. 6728F0-C1EC94
  • Microsoft Certified Azure AI Fundamentals Cert No. CFAED2-EF64BA
  • Linux Essentials Certificate URL https://cs.lpi.org/caf/Xamman/certification/verify/LP1000632913/cxmvspg3z3

Timeline

Technical Support Representative

Concentrix
05.2025 - Current

Store Leader

GameStop
06.2024 - 09.2024

System Network Administration Apprentice

Acuitus Inc.
04.2023 - 09.2023

Information Technology System Administrator / CSS - Information Technology

My Computer Career, Live-Online Program

Acuitus IT

CORE COMPETENCIES

  • Implement wireless networks, and various topologies.
  • Install and configure computer hardware, software, systems, networks, printers, and scanners.
  • Ability to stick to deadlines, prioritize and display problem-solving skills.
  • Virus and malware mitigation, cleaning infested computers and implementation of Encryptions.
  • Cloud Platform Support: Microsoft Intune, Azure, Office 365, and Google Cloud Applications
  • Ability to resolve issues quickly and communicate high level information to the necessary audience.

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