Summary
Overview
Work History
Education
Skills
Timeline
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EDWIN BENCHABBAT

North Carolina

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

Drake Software
12.2024 - 04.2025
  • Managed high levels of chat flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Representative

Swiss Colony
03.2023 - 10.2024
  • Handled high volume of inbound/outbound calls per shift to offer callers product and service information and generate quotes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Built positive relationships with customers by providing exceptional customer service.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.

Warehouse Manager

All About Garage Doors
12.2019 - 01.2023
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School diploma -

Wakefield High School
01.2018

Skills

  • Strong verbal communication
  • Proficient in CRM/SAP/Salesforce systems
  • Effective under pressure
  • Time management skills
  • Thorough attention to detail
  • Phone Etiquette
  • 60 wpm typing speed
  • Technical customer support
  • Experience with ticketing platforms
  • Customer relations

Timeline

Technical Support Representative

Drake Software
12.2024 - 04.2025

Customer Service Representative

Swiss Colony
03.2023 - 10.2024

Warehouse Manager

All About Garage Doors
12.2019 - 01.2023

High School diploma -

Wakefield High School

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EDWIN BENCHABBAT