SHANIA REYNOLDS
Barrie
Summary
Dedicated customer service professional with experience in fast-paced, client-focused environments. Strong ability to communicate confidently over the phone while accurately documenting information and maintaining confidentiality. Skilled in scheduling, data entry, multitasking, and providing a positive customer experience. Proficient in Microsoft Word, Excel, and Outlook, with the ability to work independently in a remote setting while collaborating effectively with team members.
Overview
4
4
years of professional experience
Work History
Apple Technical Support Representative
Transcom
Work from home
03.2025 - 03.2026
- Provided professional phone-based customer support to Apple customers in a fast-paced remote environment
- Assisted customers with troubleshooting devices, accounts, and service-related concerns
- Documented customer interactions and resolutions accurately while speaking on calls
- Managed multiple systems at once while maintaining strong customer service standards
- Worked independently from home while meeting performance and quality targets
Claims & Underwriting Administration
PetHealth Inc
Work from home
01.2023 - 01.2025
- Assisted clients over the phone with insurance inquiries, policy questions, and claims support
- Collected and documented customer and policy information accurately into internal systems
- Followed up with clients regarding missing information and next steps
- Maintained confidentiality of sensitive customer and insurance details
- Worked collaboratively with remote team members to meet service goals
Office Administrator
MontWest Mechanical
Vaughn
01.2022 - 12.2022
- Managed incoming phone calls, emails, and appointment scheduling
- Maintained accurate records, files, and confidential documentation
- Used Microsoft Word, Excel, and Outlook for daily administrative tasks
- Prioritized multiple tasks and deadlines in a busy office setting
- Provided professional customer service and administrative support to clients and staff
Education
Certificate - Customer Service Excellence
Path Employment Services
07.2025 - 07.2025
Certificate - AODA Serving Clients With Disabilities
Path Employment Services
07.2025 - 07.2025
West Humber Collegiate Institute - High School Diploma
Toronto, ONSkills
- Customer Service Excellence
- Phone Interviewing & call handling
- Accurate documentation
- Appointment scheduling
- Confidential record management
- Microsoft Word (Word, Excel & Outlook)
- Strong verbal communication
- Independent remote work
- Attention to detail
- Team collaboration
Timeline
Certificate - Customer Service Excellence
Path Employment Services
07.2025 - 07.2025
Certificate - AODA Serving Clients With Disabilities
Path Employment Services
07.2025 - 07.2025
Apple Technical Support Representative
Transcom
03.2025 - 03.2026
Claims & Underwriting Administration
PetHealth Inc
01.2023 - 01.2025
Office Administrator
MontWest Mechanical
01.2022 - 12.2022
West Humber Collegiate Institute - High School Diploma