Hi, I’m
Brian Gonzalez
Lamar,AR
Overview
20
years of professional experience
1
Certification
Work History
Concentrix Lamar, AR
Technical Support Representative
06.2023 - 06.2024
Job overview
- Enhanced overall system performance through detailed troubleshooting and technical support.
- Enhanced customer satisfaction by providing timely and accurate technical support for Mac products.
- Coordinated help desk and technical support services.
- Provided technical support for both hardware and software issues users encountered.
- Provided technical support to clients, resolving issues promptly and enhancing customer satisfaction.
- Provided technical support to colleagues, contributing to a knowledgeable and efficient workforce.
- Provided technical support to clients, resolving issues promptly and ensuring customer satisfaction.
- Provided technical support during software installation and configuration.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Concentrix
Customer Service Representative
06.2020 - 05.2022
Job overview
- Provided excellent technical support
- Resolved payment and order disputes.
NLC Products
Customer Service Team Member
11.2019 - 12.2019
Job overview
- Provided assistance to clients
- Confirmed payments, refunds, etc.
Quapaw House Inc
Transportation Driver
05.2019 - 08.2019
Job overview
- Job responsibilities were to take clients to appointments scheduled and return them home once they were done with therapy.
Asurion
Customer Service Representative
07.2018 - 03.2019
Job overview
- Took inbound calls and helped customers with insurance claims for their AT&T devices such as smartphones and tablets
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits.
TLC
Inbound Calls Sales
02.2018 - 05.2018
Job overview
- Helped customers who were in need of getting back on track with their credit reports
- Lexington Law Firm is a company which helps people with credit issues, get back on track towards credit worthiness
- My job was to get them signed up and then get them started with a paralegal who in turn helps them to succeed in their specific situation.
New Mexico Ride Inc.
Medical Transportation Driver
03.2011 - 01.2018
Job overview
- Job consisted of driving clients to set appointments such as Doctors, physical therapy, counseling, prescription runs etc..
- Assisting those with needs like the blind those with wheelchairs and walkers
- Daily checking all fluids like oil, transmission and window washer fluids.
McCoy's Building Supply
Yard Worker
03.2004 - 06.2007
Job overview
- Unload and load trucks with materials such as plywood, cement, sheetrock and other materials for roofing such as shingles rolled roofing etc..
- Unloading some by hand but most with a forklift
- My title was a fork lift operator and yard worker.
Education
Mayfield High SchoolLas Cruces, NM
High school or equivalent
05.1991
Mayfield High SchoolLas Cruces, NM
High school or equivalent
05.1991
Skills
- Experienced Driver (7 years)
- Bilingual (10 years)
- Call Center (1 year)
- Customer Service (10 years)
- Windows
Certification
- Arkansas drivers license, 01/01/19, 11/30/27
- Class D drivers license
Relocationlocations
- Clarksville, AR
- Lamar, AR
- Russellville, AR
Personal Information
Title: Transportation driver or customer service representative
Languages
Spanish
Professional Working
Timeline
Technical Support Representative
Concentrix
06.2023 - 06.2024
Customer Service Representative
Concentrix
06.2020 - 05.2022
Customer Service Team Member
NLC Products
11.2019 - 12.2019
Transportation Driver
Quapaw House Inc
05.2019 - 08.2019
Customer Service Representative
Asurion
07.2018 - 03.2019
Inbound Calls Sales
TLC
02.2018 - 05.2018
Medical Transportation Driver
New Mexico Ride Inc.
03.2011 - 01.2018
Yard Worker
McCoy's Building Supply
03.2004 - 06.2007
Mayfield High School
High school or equivalent
Mayfield High School
High school or equivalent