Tenovaleeshia Mahoney
Houston
Summary
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Teleperformance
08.2024 - 08.2025
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Environmental Services
MD Anderson Cancer Center
01.2023 - 06.2024
- Everyday I report to the Environmental Services Director and i was responsible for keeping the Community clean and safe for Residents, families, staff, and visitors. I was also responsible for cleaning common areas and may be assigned to clean Resident units and even their personal laundry, as well as their bed linens and towels.
Call Center Representative
Ironwood Insights Group, LLC
03.2019 - 04.2022
- I was taking inbound and outbound calls
- Google suites
Cashier
Walmart
05.2021 - 08.2021
- I was an cashier.
Security Officer
Twin City Security
11.2020 - 01.2021
- I worked overnight in Richmond tx watching a construction building making sure no one come in and take the equipment or supplies.
Security Officer
Effective Guard Professionals
02.2020 - 09.2020
- I worked downtown at the el Expresso bus station doing security just made sure no one came in the building or the parking garage.
Warehouse Associate
Macys Logistics Warehouse
08.2016 - 12.2019
- Picking/packing shipping/receiving
Education
High school diploma - undefined
Benjis academy
Houston, TX06.2013
Skills
- Customer Service
- Crew Member
- Food Service
- Picker Packer
- Warehouse Associate
- Shipping Receiving
- Load & Unload
- Logistics
- Merchandising
- Order Picking
- Pallet Jack
- Warehouse Distribution Experience
- Cleaning
- Freight
- Food Preparation
- Microsoft Word
- Security
- Materials Handling
- Order Picker
- Windows
- Customer service
- Typing
- Cash register
- IOS
- Sales
- Load & unload
- Pallet jack
- Computer skills
- Order entry
- Communication skills
- Surveillance
- Technical troubleshooting
- Remote support
- Issue troubleshooting
- Active listening
- Microsoft outlook
- Network diagnostics
Certification
Food Handler Certification
Assessments
- Customer Service Skills — Proficient
- October 2018
- Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Technical Support Representative
Teleperformance
08.2024 - 08.2025
Environmental Services
MD Anderson Cancer Center
01.2023 - 06.2024
Cashier
Walmart
05.2021 - 08.2021
Security Officer
Twin City Security
11.2020 - 01.2021
Security Officer
Effective Guard Professionals
02.2020 - 09.2020
Call Center Representative
Ironwood Insights Group, LLC
03.2019 - 04.2022
Warehouse Associate
Macys Logistics Warehouse
08.2016 - 12.2019
High school diploma - undefined
Benjis academy
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