Curtis Davis
Summary
Versatile office employee adept at managing multiple projects with ease. Expert time management methods, customer service, data entry , building professional relationships, and maintain a variety of workplace responsibilities. Bringing three years of office experience into business settings and is currently looking to expand my career.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inbound Call Center Representative
Ey US. gig now
Tampa, FL
02.2021 - Current
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Attended educational seminars and conferences to develop expertise and improve performance.
Ultimate Medical Academy
Admissions Representative
Tampa, FL
08.2017 - 12.2021
- Supervised students involved in classroom teaching, conducting research or completing specialty internships to maximize benefit gained from program operations.
- Boosted student learning by facilitating in-depth classroom discussions to expand upon lectures.
- Incorporated experiential components into courses to strengthen points.
- Conducted field research to publish findings in professional journals, books and electronic media.
Child Welfare Case Manager
Lutheran Services Florida
Bradenton, FL
08.2018 - 07.2020
- Scheduled meetings with possible parents to establish eligibility for foster care.
- Conducted visitations each 30 days to assess well-being and environmental conditions for each child.
- Developed system of organization to keep detailed client and case contact and activity records.
- Advocated for over 20 children in court settings and to potential parents.
- Assessed each resident's psychosocial needs.
- Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
- Collaborated with team members to identify and accomplish agency objectives.
- Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
Education
MBA - Marketing
Colorado Technical University
Colorado Springs, CO02.2021
Bachelor of Arts - Psychology
Edward Waters College
Jacksonville, FL07.2018
High School Diploma -
Lennard High School
Ruskin, FL05.2011
Skills
- Call center operations
- Report preparation
- Quality assurance controls
- Data gathering
- Performance monitoring
- Data entry
- Account updating
- Records maintenance
- Trauma experience
- Records management
- Foster care processes
- Case planning
- Court proceedings
- Research and facts collecting
- Training & Development
- College application proficiency
- Ability to communicate effectively
- Knowledge of networking
- Expertise in financial aid
Certification
- Certified Child Welfare Case Manager, Florida Certification Board - 2020
Timeline
Inbound Call Center Representative
Ey US. gig now
02.2021 - Current
Child Welfare Case Manager
Lutheran Services Florida
08.2018 - 07.2020
Ultimate Medical Academy
Admissions Representative
08.2017 - 12.2021
MBA - Marketing
Colorado Technical University
Bachelor of Arts - Psychology
Edward Waters College
High School Diploma -
Lennard High School