Curtis Dwyer
San Antonio
Summary
Dynamic Data Center Operations Site Director at 365 Data Centers with expertise in network installation and maintenance. Proven track record in optimizing performance metrics and enhancing service quality. Skilled in vendor management and client analysis, driving operational efficiency and fostering team collaboration to achieve strategic goals.
Overview
27
27
years of professional experience
Work History
DATA CENTER OPERATIONS-SITE DIRECTOR
365 Data Centers
Tampa
01.2014 - Current
- Managed installation and maintenance of customer equipment, power, and connectivity.
- Generated weekly performance reports for Vice President of Operations, covering PUE, DCiE, BMS, Egauge, CCTV, and Secure Badge Access.
- Oversaw daily operations and engineering of 28,000 sq ft data center with over 2MW power capacity.
- Tracked facility deficiencies and reported statistical information to executive team for strategic decision-making.
- Coordinated national and international vendor relationships while managing installations of new equipment and services.
- Collaborated with VP of Operations to create DMOPs for new installations and necessary repairs.
- Met with department heads to resolve issues and foster cooperation across teams.
- Recruited, trained, and supervised staff while managing operational budget to improve efficiency.
SALES ENGINEER
365 Data Centers
Tampa
01.2016 - 01.2016
- Collaborated with sales team to generate accurate quotes for equipment installation costs.
- Ensured service orders captured installation costs and remained profitable per terms.
- Oversaw site layout at facilities, ensuring infrastructure supported requested kW and cage sizes.
- Conducted conference calls with sales and prospects to discuss design requirements.
- Met with vendors to explore new products and pricing options.
- Updated pricing book with latest costs and potential new products based on client requests.
- Worked with customers to analyze hardware requirements, establishing optimal solutions.
- Generated reports on business metrics to track revenue, conversion rates, and average order size.
TELECOMMUNICATIONS LEAD INSTALLER
PWR, LLC
Syracuse
01.2010 - 01.2014
- Conducted walkthroughs with COE representatives to outline project scopes and requirements.
- Compiled daily reports detailing job progress, hours worked, and manpower needs.
- Collaborated with engineers to resolve issues and implement necessary changes.
- Completed and submitted DMOPs prior to any service-affecting tasks.
- Updated job packets and redline drawings to reflect accurate as-built conditions.
- Corrected defects through adjustments, repairs, or replacements of parts.
- Contacted customers before scheduled installations to confirm appointments.
- Obtained customer signatures upon completion of installation contracts for documentation.
MAINTENANCE LEAD TECHNICIAN
Battery Research & Testing (BRT)
Oswego
01.2007 - 01.2010
- Executed battery preventive maintenance for telecom carriers, military, and utilities nationwide.
- Replaced DC systems and UPS battery banks while installing telecom equipment.
- Conducted load testing on DC power systems for natural gas, coal, waste, and nuclear plants.
- Diagnosed mechanical and electronic issues using diagnostic computers and technical documentation.
- Maintained compliance with OSHA regulations to ensure a safe work environment.
- Organized tools and work areas to meet sanitation and cleanliness standards.
- Prioritized service maintenance requests to optimize repair efficiency.
- Collaborated with engineering on preventive maintenance programs for new equipment.
TELECOMMUNICATIONS LEAD INSTALLER
SI INTERNATIONAL/ SERCO
Colorado Springs
01.2006 - 01.2007
- Executed installation of sensitive telecom equipment for Department of Defense SIPRNET system.
- Completed installation of racks, cabinets, equipment, cabling, grounding, and powering.
- Tested and activated encryption devices, power plants, and satellite dishes.
- Conducted continuity tests on electrical circuits and components using specialized test equipment.
- Secured customer signatures upon completion of installation contracts to confirm work performed.
- Verified installation appointments with customers prior to scheduled dates.
- Utilized standard hand tools and specialized equipment to install systems and perform operational tests.
- Interpreted maintenance manuals and specifications to assess repair or replacement methods.
DC POWER LEAD INSTALLER
Universal Solutions Inc.
Aurora
05.1999 - 01.2006
- Installed telecom equipment and DC power plants for long-distance carriers nationwide.
- Upgraded -48V power systems, ensuring compliance with customer standards.
- Managed carrier facility build-outs, including ceiling-supported, floor-supported, CEVs, and UEVs.
- Oversaw project labor expenses and materials to optimize resource allocation.
- Prepared DMOPs prior to service-affecting work to ensure procedural adherence.
- Completed job closeout documents and redlined drawings for accurate records.
- Obtained customer signatures upon completion of installation contracts for documentation.
- Conducted electrical tests for continuity using specialized test equipment.
Education
Security Clearance (Secret)
Colorado Springs Air Force Base
Colorado Springs01.2007
DIPLOMA -
Zephyrhills High
01.1999
Skills
- Data center operations
- Network installation and maintenance
- Client analysis
- Critical thinking and problem-solving
- Technical support
- Service quality management
- Documentation and reporting
- Training and onboarding
- Network performance monitoring
- Vendor management
Timeline
SALES ENGINEER
365 Data Centers
01.2016 - 01.2016
DATA CENTER OPERATIONS-SITE DIRECTOR
365 Data Centers
01.2014 - Current
TELECOMMUNICATIONS LEAD INSTALLER
PWR, LLC
01.2010 - 01.2014
MAINTENANCE LEAD TECHNICIAN
Battery Research & Testing (BRT)
01.2007 - 01.2010
TELECOMMUNICATIONS LEAD INSTALLER
SI INTERNATIONAL/ SERCO
01.2006 - 01.2007
DC POWER LEAD INSTALLER
Universal Solutions Inc.
05.1999 - 01.2006
Security Clearance (Secret)
Colorado Springs Air Force Base
DIPLOMA -
Zephyrhills High