CURTIS GORDON
Bryant,AR
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Digital Personal Shopper
Walmart
09.2023 - Current
- Optimized order fulfillment process, guaranteeing precise and prompt delivery of online grocery orders.
- Developed inventory management strategies to prevent out-of-stock scenarios.
GM Team Member
Walmart
03.2021 - 03.2023
- Resolved customer issues by escalating to supervisors, enhancing satisfaction and team efficiency.
- Assisted team in achieving sales goals by providing product knowledge and recommendations.
- Improved customer experience by becoming well-versed in products and offering tailored suggestions.
Department Manager
Walmart
07.2015 - 03.2021
- Led team to enhance sales performance through effective coaching and recognition.
- Collaborated with cross-department managers to ensure operational transparency.
- Oversaw inventory and receiving processes, maintaining stock levels to meet demand efficiently.
Jewelry Sales Associate
Walmart
03.2012 - 07.2015
- Provided personalized service to enhance customer satisfaction and increase jewelry sales.
- Assisted customers in finding merchandise, leading to improved shopping experiences.
- Suggested suitable jewelry options, contributing to higher sales and customer loyalty.
Sales Associate
Walmart
03.2011 - 03.2012
- Assisted customers with product choices, enhancing satisfaction and loyalty.
- Handled high-pressure situations calmly, resolving issues efficiently.
- Improved customer engagement by offering tailored solutions.
- Managed stressful scenarios with professionalism, maintaining service quality.
Education
High School Diploma -
Bryant High School
Bryant, AR05.2011
Skills
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Adherence to high customer service standards
Certification
IT Support Professional Certificate, Google, Mar 2023 - Present
Timeline
Digital Personal Shopper
Walmart
09.2023 - Current
GM Team Member
Walmart
03.2021 - 03.2023
Department Manager
Walmart
07.2015 - 03.2021
Jewelry Sales Associate
Walmart
03.2012 - 07.2015
Sales Associate
Walmart
03.2011 - 03.2012
High School Diploma -
Bryant High School
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