Curtis Hall Jr.
Lancaster,TX
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
2
2
years of professional experience
Work History
Life Guard
Bahama Beach Waterpark
Dallas, TX
02.2024 - 08.2024
- Provided information regarding facility policies and procedures to visitors.
- Conducted security checks and patrols to ensure the safety of personnel and property.
- Interacted with customers in a professional manner while providing assistance as needed.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Observed sections of assigned water zone of responsibility.
Store Manager
Remxd
Arlington , TX
01.2024 - 04.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
Front End Team Leader
Walmart
Dallas, TX
08.2022 - 01.2024
- Assigned and monitored daily tasks for the front-end team members.
- Facilitated communication between developers, designers, and other stakeholders.
- Coached team members on coding standards and best practices.
- Identified areas of improvement in development processes and implemented solutions accordingly.
- Implemented strategies to optimize performance of web applications.
- Developed project plans, timelines, and budgets for software initiatives.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Education
Bachelor of Science -
Texas A&M University - Commerce
Commerce, TX08-2028
High School Diploma -
Lancaster High School
Lancaster, TX06-2024
Skills
- Cash Handling
- Team training and development
- Customer inquiries
- Retail Merchandising
- Telephone management
- Product Knowledge
- Customer service excellence
- Critical Thinking
- MS Office
- Problem- Solving
- Team Work and Collaboration
Additional Activities
February 2015-2020 Volunteer Services
New Generation Baptist Church
Dallas, Texas
March 2022- April 2023
Community Services
New Generation Baptist Church
Dallas, Texas
Student Council 2023-2024
Lancaster High School
Timeline
Life Guard
Bahama Beach Waterpark
02.2024 - 08.2024
Store Manager
Remxd
01.2024 - 04.2024
Front End Team Leader
Walmart
08.2022 - 01.2024
Bachelor of Science -
Texas A&M University - Commerce
High School Diploma -
Lancaster High School
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