Curtis Jackson
Tucson,AZ
Overview
18
18
years of professional experience
Work History
Security Guard
A Team Security
11.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Team Manager
Alorica
01.2023 - 11.2024
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led development and execution of strategic plans to meet company objectives, driving team success.
SERVER/BARTENDER
EL CHARRO CAFÉ
01.2018 - 01.2022
- Took guests orders with accuracy and upsold to house specialty items
- Worked as backup bartender mixing the full menu of cocktails
TEAM MEMBER TRAINER/ WAREHOUSE WORKER
TARGET DISTRIBUTION CENTER
01.2014 - 01.2018
- Fulfill and ship guest orders placed on target.com
- Responsible for training and development of new warehouse team members
PROJECT SUPERVISOR
AFNI
01.2010 - 01.2014
- Coached and developed employees to produce knowledgeable and high performing agents
- Lead and facilitated necessary and required training materials for agents
- Responsible for managing and correcting agents time cards and payroll
- Responsible for a team of up to 20+ agents
- Accountable for maintaining profitable and high performing statistics in a number of different administrative metrics
SALES REPRESENTATIVE
WEISFIELD JEWELERS
01.2009 - 01.2010
- Customer service and sales of fine jewelry and accessories
- Key holder responsible of opening and closing store as well as securing safe
SALES REPRESENTATIVE
SEARS
01.2007 - 01.2009
- Customer service and sales of large home appliances
- Handling cash and other tender as well as maintaining a balanced register
Education
Partial -
Pima Community College
01.2006
High School Diploma -
Cholla High Magnet School
01.2004
Skills
Leadership Development
Service Excellence
Quality Evaluation Skills
Payroll Administration
Proficient in Microsoft Software
Ken Blanchard
Situational Leadership Training
Timeline
Security Guard
A Team Security
11.2024 - Current
Team Manager
Alorica
01.2023 - 11.2024
SERVER/BARTENDER
EL CHARRO CAFÉ
01.2018 - 01.2022
TEAM MEMBER TRAINER/ WAREHOUSE WORKER
TARGET DISTRIBUTION CENTER
01.2014 - 01.2018
PROJECT SUPERVISOR
AFNI
01.2010 - 01.2014
SALES REPRESENTATIVE
WEISFIELD JEWELERS
01.2009 - 01.2010
SALES REPRESENTATIVE
SEARS
01.2007 - 01.2009
Partial -
Pima Community College
High School Diploma -
Cholla High Magnet School