Curtis J. Crawford Jr.
Library Page
North Aurora,IL
Summary
Detail-oriented library professional well-trained in equipment, materials and resources. Excellent interpersonal, organizational, and communication skills developed many years of related experience. Driven to increase patron satisfaction while maintaining team efficiency and staying on top of daily demands.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Library Page
Downers Grove Public Library
Downers Grove, IL, 60515
06.2023 - Current
- Returned books to circulation by placing on proper shelves.
- Oversaw the organization and shelving of library materials to ensure ease of access.
- Utilized library database software to catalog, track, and update materials.
- Organized shelves according to Dewey Decimal System or other classification system.
- Identified and removed worn or outdated books and media.
Customer Service Associate
Wal-Mart
Batavia, IL, 60510
10.2005 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Escalated critical, unresolved customer issues to the appropriate department or manager for resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered phone calls from customers promptly and courteously.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Resolved customer inquiries in a timely manner.
- Kept work area neat, clean, and well-stocked at all times.
Skills
- Team collaboration
- Problem solving
- Adaptability
- Effective communication
- Shelving accuracy
- Time management
- Digital literacy
Affiliations
- Reading
- Travel
- Church Services
- Cooking
Education
Master of Library Information Science - Library and Information Science
Dominican University
River Forest, ILLibrary Technical Assistant Certification - Library Science
College of DuPage
Glen Ellyn, IL12-2022
Bachelor of Arts - Journalism
Lewis University
Romeoville, IL01-1995
Accomplishments
Certificate of Completion Quarterly Shelver Assessment 2024 - Circulation Department
Downers Grove Public Library, Downers Grove, IL
Certification
- LTA Certification, College of Dupage, December 2022. College of Dupage, Glen Ellyn, IL
Languages
English
Professional
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefits401k matchInterests
Libraries
Reading
Techology
Religion
Sports
Music
Travel
Timeline
Library Page
Downers Grove Public Library
06.2023 - Current
Customer Service Associate
Wal-Mart
10.2005 - Current
Master of Library Information Science - Library and Information Science
Dominican University
Library Technical Assistant Certification - Library Science
College of DuPage
Bachelor of Arts - Journalism
Lewis University
Similar Profiles
Riley LindseyRiley Lindsey
Library Circulation Assistant at Sugar Grove Public LibraryLibrary Circulation Assistant at Sugar Grove Public Library
Erica YearwoodErica Yearwood
Special Library Assistant I - BLA 5 at Boston Public Library - Grove Hall BranchSpecial Library Assistant I - BLA 5 at Boston Public Library - Grove Hall Branch
Gerald BonsontoGerald Bonsonto
Fire Fighter/Paramedic at Village Of Downers GroveFire Fighter/Paramedic at Village Of Downers Grove
Roseanna Solis-BlandRoseanna Solis-Bland
Medical Records and Health Information Technician at Carlton at the LakeMedical Records and Health Information Technician at Carlton at the Lake
Blake MickeyBlake Mickey
Sales Representative at Nucor - VulcraftSales Representative at Nucor - Vulcraft