Curtis J. Mallow

Completed tasks under moderate supervision of loan servicing management. Completed department-specific tasks daily, weekly, and monthly, ensuring accuracy of account information. Accountable for processes from receipt of work to resolution and closure, maintaining thorough oversight. Preparing, editing, distributing, researching, reviewing, monitoring, reconciling, and remitting documents specific to loan servicing tasks.

Troubleshot branch equipment issues, restoring service for ATMs, printers, and workstations.

Installed hardware and software updates, maintaining secure banking systems and endpoint performance.

Resolved daily support tickets, prioritizing urgent service requests with accurate documentation.

• Facilitated individual and group counseling sessions in outpatient setting, addressing diverse substance abuse issues and promoting recovery.
• Conducted diagnosis, developed treatment plans, and documented progress reviews and discharge summaries for each client session.
• Provide diagnosis, treatment plan, progress reviews, discharge summaries and progress notes for each session.
• Provide driver safety plans for clients with operating while intoxicated cases.
• Developed driver safety plans for clients charged with operating while intoxicated, enhancing accountability and promoting safe driving practices.

• Perform individual and group case management sessions with correctional clients.
• Managed referrals and intake assessments while maintaining accurate client files.
• Dispensing discipline and enforcing program rules and procedures.
• Authored progress reports and discharge summaries to document client progress and outcomes.
• Responsible for assessment and intensive case management
• Coordinated connections among participants, mentors, and service providers to enhance support networks.
• Write individual case plans with the participants self-identified strengths, needs and steps.
• Provide facilitation of Cognitive Group Intervention Programming and anger management groups while utilizing motivational interviewing.
• Completed comprehensive client reports detailing case progress and required paperwork.
• Conducted client evaluations to assess needs and outcomes/discharge summaries and monthly billing