Curtis Jones
Rosharon,Tx
Summary
I am a dedicated Field Service Technician with extensive experience in troubleshooting, repairing, and maintaining a wide variety of equipment and systems. I have a proven track record of delivering exceptional customer service while effectively managing my time and resources to meet tight deadlines. I excel at diagnosing complex technical issues and implementing innovative solutions that enhance operational efficiency. I am committed to continuous professional development and staying updated with industry advancements in order to provide high-quality support.
Overview
30
30
years of professional experience
Work History
Field Service Technician
Phonoscope
10.2015 - Current
- Cable Installation/Lines
- Customer Service Trouble Shooting
- Internet Installation and Trouble Shooting
- Oversee outages and construction sites
- Fiber Optic Splicing
- Splicing Distribution
- Acting Supervisor
- Install and Trouble Shooting Phones
- Install Network switches
- Basic configuration to switches
- Installed and configured switches and internet services for residential and commercial clients.
- Diagnosed and resolved connectivity issues in a timely manner.
- Conducted on-site installations and repairs of telecommunications equipment.
- Diagnosed and resolved technical issues to ensure optimal system performance.
Cable Industry
Optel/Warevision
01.1999 - 01.2015
Cable Industry
Phonoscope
01.1996 - 01.1999
Education
High School -
Jack Yates High School
Houston, Texas01.1995
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Houston Community College
Houston, Texas01.1997
Skills
- 30 years of experience in the cable industry
- Clear ability to identify different types of Hardware
- Ability to communicate with Customers having issues
- Ability to perform basic configuration changes to devices
- Ability to understand basic subnetting
- Ability to work in Datacenter and Hubs, understand PSU, Space, and cooling requirements
- Effective problem solver; prioritize and manage workflow without direct supervision
- Able to follow written instructions
- Able to identify mistakes and check for correct information
- Highly motivated
- Proven to work in unison with co-workers and administrative staff
- Able to work effectively and independently
- Time management skills
- Installing and troubleshooting Polycom Phones
- IPTV upgrades
- Site surveys
- Fiber splicing
- Created and maintained multiple spreadsheets and documentation for the airport
- Helping improve organization and workflow efficiency
Timeline
Field Service Technician
Phonoscope
10.2015 - Current
Cable Industry
Optel/Warevision
01.1999 - 01.2015
Cable Industry
Phonoscope
01.1996 - 01.1999
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Houston Community College
High School -
Jack Yates High School