Curtis L. Kern
North Fort Myers,FL
Summary
Results-oriented Operations Manager skilled in enhancing customer service, driving sales, and optimizing inventory control. Experienced in team leadership, improving store operations, and reducing costs while cultivating positive staff relationships. Committed to leveraging time management and organizational skills to support company growth.
Overview
52
52
years of professional experience
Work History
Lead Position
Boy's and Girl's Club
Fort Meyers, FL
06.2024 - Current
- Led educational activities for children, supervising homework, art projects, and science experiments to enhance engagement and learning outcomes. Promoted to lead position during summer season, managing daily administrative tasks. Signed in and out all participants daily to ensure accurate attendance tracking. Compiled daily reports on safety, food restrictions, hours, and class requirements.
- Delivered attentive customer service through in-person and phone interactions, ensuring positive experiences and satisfaction.
- Coordinated with team members to successfully meet project objectives and deadlines, fostering collaboration and efficiency.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Maintenance Supervisor
Bold City Cleaning Co
Jacksonville, Fl
02.2015 - 12.2023
- Conducted regular inspections to ensure compliance with safety standards.
- Resolved maintenance issues promptly to minimize downtime.
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Collaborated with team members to improve operational processes and safety protocols.
- Monitored and evaluated the performance of personnel in the maintenance department.
- Trained staff on proper use of cleaning tools and equipment.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Implemented improved training procedures to better develop new personnel.
- Prepared budgets for upcoming projects based on estimated labor costs and materials needed.
Operations manager
Home Depot
Fleming Island, USA
11.2001 - 02.2014
- Oversaw daily operations to optimize store management and elevate customer service experiences.
- Managed scheduling and staffing to ensure adequate coverage during peak hours.
- Implemented inventory control processes to maintain optimal stock levels.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Trained and mentored staff to enhance team performance and operational knowledge.
- Educated new employees and department heads on essential store policies and procedures to ensure compliance.
- Developed training programs for new employees focusing on safety and procedures.
- Created weekly staff schedules in accordance with payroll policies and procedures to ensure proper staffing levels.
- Addressed and corrected sales staff communication issues in a professional and effective manner
- Worked on several computer systems, overseeing new systems and training of the employees
- Coordinated communication between departments to improve collaboration and streamline operations.
- Managed staff promotions, demotions, and terminations to align team capabilities with operational needs.
Owner/Operator
Uniquities, Gifts and Antique Shop
02.1997 - 09.2002
- Launched a business focused on providing unique holiday decorations. for creative decorating for special holiday’s
- Developed and implemented policies and procedures to streamline operations
- Hired and trained associates to enhance team capabilities and service quality
- Taught procedures on how to control inventory expenses
- Designed and implemented computer web-site for on-line shopping
Operations Manager, CFO
Jacksonville Wholesale Supply Company
03.1975 - 12.2001
- Hired and trained all associates, enhancing team capabilities and performance.
- Coordinated recruitment, selection, onboarding, training, and disciplinary action to align staffing with operational needs.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Streamlined operations by transitioning from paper-based systems to digital platforms, improving access and efficiency.
- Conducted regular audits to ensure compliance with company standards and regulations.
- Addressed customer complaints promptly, maintaining high levels of customer satisfaction throughout resolution process.
- Closed business operations upon owner's retirement, overseeing final procedures.
- Liquidated assets and facilitated sale of building, maximizing returns.
Education
High school diploma - business and arts, management/business and art
Trinity Christian Academy
Jacksonville, Florida01-1978
Skills
- Store operations
- Program development
- Leadership
- Staff supervision
- Staff training
- Safety training
- Inventory control
- Operational oversight
- Team collaboration
- Conflict resolution
- Problem solving
- Community outreach
- Store procedures
- Team player
Accomplishments
- Superior interviewing skills, successfully staffed 500 employees to current and new store locations
- Cashier training that improved performance from 7.5% to 9.7% accuracy
- Improved P&L expenses and lowered overall costs by 16% over the past 6 years
- Received several awards for performance, achieving metrics for store levels and exceeding store metrics
- Received awards for top store in the district for front end performance, and for back end receiving
- Received award for first place in the region, 2013
Timeline
Lead Position
Boy's and Girl's Club
06.2024 - Current
Maintenance Supervisor
Bold City Cleaning Co
02.2015 - 12.2023
Operations manager
Home Depot
11.2001 - 02.2014
Owner/Operator
Uniquities, Gifts and Antique Shop
02.1997 - 09.2002
Operations Manager, CFO
Jacksonville Wholesale Supply Company
03.1975 - 12.2001
High school diploma - business and arts, management/business and art
Trinity Christian Academy