Curtis Maas
Rocklin,CA
Summary
Dynamic Pest Control Technician with Rentokil Pest Control, recognized for reducing callbacks through effective pest identification and treatment. Skilled in integrated pest management and committed to customer satisfaction, fostering strong client relationships. Dependable and reliable, I prioritize safety protocols while delivering tailored solutions to ensure long-term pest control success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pest Control Technician
Rentokil Pest Control
Sacramento, CA
05.2019 - 08.2023
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Drove to customer residences and places of business to inspect for pests.
- Adhered to most stringent safety procedures when applying chemicals.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
- Inspected commercial and residential buildings and structures for pest issues.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Complied with safety guidelines and regulations with during pest control processes.
- Adhered strictly to local pesticide application guidelines, minimizing environmental impact while maximizing efficacy against target pests.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Inspected equipment for proper functionality to effectively facilitate application.
- Applied chemical solutions on building surfaces to eliminate pests.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Promoted a safe work environment by consistently wearing appropriate personal protective equipment and following safety protocols during treatments.
- Developed customized treatment plans tailored to each client''s specific needs, prioritizing long-term results over quick fixes.
- Managed scheduling efficiently, allocating time effectively to accommodate both planned appointments and emergency calls as needed.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Prepared reports and kept detailed records of pest control activities.
- Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
- Ensured optimal equipment functionality through routine maintenance checks and prompt repairs when needed.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Conducted regular safety training sessions for staff, promoting adherence to industry regulations and best practices.
- Expanded knowledge of industry trends and innovations by attending annual conferences and completing continuing education courses regularly.
- Managed inventory of pest control products and supplies, ensuring adequate stock levels for service appointments.
- Improved client satisfaction by providing detailed pest inspections and recommending targeted treatments.
- Streamlined documentation and reporting procedures, improving accuracy and accessibility of treatment records.
- Built strong relationships with clients by providing honest assessments and effective solutions to their pest problems.
- Increased customer retention rates, conducting follow-up visits to ensure pest issues were resolved.
- Achieved record of zero safety incidents by rigorously adhering to health and safety guidelines during pest control operations.
- Trained new technicians in safety protocols and pest identification, enhancing overall skill set of team.
- Inspected properties for signs of pests and identified infestation sources, ensuring thorough assessments.
- Reduced chemical usage in treatments by implementing integrated pest management strategies, contributing to environmental sustainability.
- Conducted regular pest control treatments for commercial and residential properties, resulting in significant decrease in call-backs.
- Inspected commercial and residential properties to determine pest problems and implement most cost-effective solutions.
- Prepared detailed reports to provide information on pest activity and recommend corrective actions.
- Utilized computer software to manage customer information and service scheduling.
- Succesfully conducted integrated pest management practices in residential, commercial and industrial settings.
- Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
- Had branch 2 and branch 3 licensing.
Material Handler
UNFI
Rocklin, California
04.2017 - 10.2017
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Material Handler
Ace Hardware
Lincoln, CA
04.2015 - 11.2016
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Attached identifying tags to containers to mark with identifying shipping information.
- Monitored warehouse to identify missing items, spills, and unusual activity.
- Ensured compliance with safety regulations, leading to reduction in workplace accidents.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Education
High School Diploma -
Whitney High School
Rocklin, CA06-2015
Skills
- Dependable and reliable
- Pest removal
- Safety protocols
- Chemicals handling
- Valid CA driver's license
- Clean driving record
- Equipment maintenance
- Appointment scheduling
- Communicative and articulate
- Chemical application experience
- Job site preparation
- Pest inspections
- Equipment troubleshooting
- Bed bug treatments
- Service vehicle maintenance
- Preventive measures
- Team mentoring
- Integrated pest management
- Termite treatment
- Organic pest control
- Fumigation techniques
- Property assessment
- Rodent exclusion
- Reports and documentation
- Insect identification
- Pesticide application
- Pest identification
- Dedicated and driven
- Chemical preparation
- Service ticket management
- Trap baiting
- Customer education
- Customer service
Accomplishments
- Established several long-term business clients through outstanding service and attention to detail, which resulted in lucrative contracts for Rentokil.
- Maintained an immaculate driving record for 4 consecutive years' working forRentokil .
Certification
- Qualified Applicator License (QAL) - CA Department of Pesticide Regulation.
- Urban and Industrial IPM Certificate – Purdue University Extension or equivalent educational body.
- Wood Destroying Organism Inspector Credential - CA Structural Pest Control Board.
- Certified Pest Control Technician (CPCT) - National Pest Management Association (NPMA).
- Bird Control Certification - National Wildlife Control Operators Association (NWCOA).
- Pesticide Safety Educator Certificate – National Pesticide Safety Education Center.
- Rodent Control Certification - National Wildlife Control Operators Association (NWCOA).
- School Integrated Pest Management Coordinator Certificate – State education department or environmental protection agency for those working in school settings.
- Integrated Pest Management (IPM) Certification - IPM Institute of North America.
- Certified Professional in Food Safety (CP-FS) – National Environmental Health Association for those involved in pest control in food handling establishments.
- Registered Technician – Many states require registration with the state pesticide regulatory agency.
- CA Driver's License
Languages
English
Native or Bilingual
Timeline
Pest Control Technician
Rentokil Pest Control
05.2019 - 08.2023
Material Handler
UNFI
04.2017 - 10.2017
Material Handler
Ace Hardware
04.2015 - 11.2016
High School Diploma -
Whitney High School
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