Curtis Martin
New Port Richey,Florida
Summary
Strategic and results-driven healthcare operations executive with 22+ years of multi-site business management experience across clinical and administrative environments. Proven track record in scaling healthcare groups, enhancing care delivery, implementing performance systems, and leading high-functioning cross-site teams. Successfully grew a regional organization from 4 to 10 locations while optimizing KPIs across all units. Excels in P&L management, team leadership, regulatory compliance, and strategic planning within fast-paced, regulated environments.
Overview
21
21
years of professional experience
Work History
Director of Operations
Patel Solanki Dental, PLLC
01.2024 - Current
- Led operational oversight for 8 healthcare locations with 2 more in acquisition
- Directed organization-wide scale up from 3 to 10 total clinics
- Created and deployed KPI tracking infrastructure to monitor clinical throughput, access, financials, and patient engagement
- Managed cross-functional clinical and administrative teams of 50+
- Drove initiatives to improve appointment adherence, deposit policies, and treatment plan follow-through
- Served as strategic partner to CEO, CFO and external advising, fractional COO in building scalable infrastructure and performance-driven systems
- Oversaw the transition of newly acquired practices and opening of denovo practices.
Business/Practice Manager
KEM Dental Group
10.2009 - 12.2023
- Directed operations of high-performing outpatient healthcare facility
- Oversaw revenue cycle functions, scheduling workflows, compliance (HIPAA, OSHA), and staffing
- Improved clinical production by 11% year-over-year through workflow changes and team realignment
- Managed hiring, training, and evaluation of front- and back-office staff
- Ensured high patient satisfaction, contributing to multiple "Best Practice" awards
Store Manager
Arbys
07.2004 - 12.2006
- Led operations of high-volume location with 35 staff
- Executed process improvement, vendor optimization, and staffing strategies during corporate merger
- Earned multiple performance and leadership awards for results and employee engagement
Education
Bachelor of Arts - Business Management And Organizational Leadership
St. Petersburg College
Tarpon Springs, FL06.2006
High School Diploma -
J.W. Mitchell High School
Trinity, Fl2004
Skills
- Oversight of operations for 10 healthcare sites
- Strategic Growth and M&A Integration
- KPI Implementation & Outcome Tracking
- Team Leadership & Workforce Development
- Budget Management & Financial Oversight
- EMR/EHR Implementation & Optimization
- Compliance: HIPAA, OSHA, Accreditation
- Patient Experience & Access Optimization
Affiliations
- Member, American Association of Dental Office Managers (AADOM), 2015–Present
Awards and Recognition
- Best Healthcare Practice (Suncoast News): 6-time recipient
- Neighborhood Favorite (Nextdoor): 2017–2023
- Best Dentist in Florida (Guide to Florida): 2022, 2023; Honorable Mention 2024
- Arby’s Awards: "Get It Done," "Increased Numbers," "Have Fun"
Timeline
Director of Operations
Patel Solanki Dental, PLLC
01.2024 - Current
Business/Practice Manager
KEM Dental Group
10.2009 - 12.2023
Store Manager
Arbys
07.2004 - 12.2006
Bachelor of Arts - Business Management And Organizational Leadership
St. Petersburg College
High School Diploma -
J.W. Mitchell High School
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