Curtis McKeown

• Manage reimbursement processes to streamline claims and improve efficiency.
• Develop training materials for staff on reimbursement policies and procedures.
• Analyze reimbursement trends to identify areas for process improvement.
• Ensure compliance with healthcare regulations and reimbursement guidelines consistently.
• Oversaw the implementation of EHR software systems for accuracy.
• Conducted audits of reimbursement claims to ensure correctness and completeness.
• Provided guidance to staff on complex clinical and reimbursement issues and inquiries effectively.

- Staff education and evaluation of accurate documentation.

- Experience with MMQ survey preparation and understanding of the current auditing process and standards.

- Evaluation and implementation of the MMQ process to provide improved and consistent results for future surveys.

- Management of staff for the timely completion of required documents.

- Management of the MMQ process in three active skilled nursing facilities.

Other Roles at CareOne

- Case Manager of a skilled nursing facility with a large and active managed care case load.

- MDS completion as requested by Clinical Reimbursement Coordinator.

• Oversaw the MMQ process for 7 nursing facilities through out Massachusetts, including management of the mmq coordinators in each of the facilities.
• Created and implemented processes to ensure maximum reimbursement for the mmq system.
• Coordinated with interdisciplinary teams to ensure that mmq processes and issues amongst facilities were managed and given the guidance to succeed.
• Created systems in Point Click Care to manage documentation and nursing needs across all modalities in the skilled nursing environment.
• Audited MMQ biannual turn arounds prior to submission for all cycles and worked with MMQ coordinators to increase accuracy and reduce losses.
• Communicated with state and contracted auditors to schedule and manage MMQ reviews.

- Staff education and evaluation of accurate documentation.

- Experience with MMQ survey preparation and understanding of the current auditing process and standards.

- Evaluation and implementation of the MMQ process to provide improved and consistent results for future surveys.

- Management of staff for the timely completion of required documents.

- Management of the MMQ process in three active skilled nursing facilities.

Other Roles at CareOne

- Case Manager of a skilled nursing facility with a large and active managed care case load.

- MDS completion as requested by Clinical Reimbursement Coordinator.

- Sub-Acute Unit Manager

- VOHRA Certified Wound Nurse

- Staff Development Coordinator

- Assistant Director of Nursing

- Infection Control Preventionist

During my time with Kindred I took on many roles in multiple buildings.  At the end of my tenure I was seen as one of the senior Staff Development Coordinators in the greater Boston area, charged with helping to develop staff training programs and infection control programs used throughout the company.

▪ Bathing, grooming residents of all ages, and varying degrees of help as needed
▪ Transferring and transporting of patients
▪ Feeding and alteration of liquids for required diets