CURTIS MOSS
Mesa,AZ
Summary
- FURTHERING MY CAREER
- Looking for a position to grow my knowledge and allow me to overcome obstacles.
Overview
10
10
years of professional experience
Work History
CSR Enrollment specialist
INTOUCHCX
Mesa, AZ
04.2024 - Current
- Build rapport with clients
- Navigated through multiple software's throughout each call taken
- About 50 calls a day
- Direct clients on how to fully enroll into their health benefits
- Inbound & outbound calling (follow ups)
- Did not follow script, would be stated as natural conversational scripting
- Used Teams Microsoft to communicate with colleagues
- Open cases for any case reasonings
DOG BREEDER
01.2021 - Current
- I have been breeding English bulldogs for about two years
- I created a business off of it that has generated a large amount of income per year
Overnight Stocker
Walmart
8335 E Guadalupe Rd
04.2024 - 09.2024
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Customer Service Representative
WTW WILLIS TOWERS WATSON
Tempe, AZ
08.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales agent
Peoples mortgage company
04.2020 - 11.2022
- Provide accurate, valid and complete information by using the right method or tools
- Microsoft excel
- Data entry
- Scheduling appointments
- Managed inbound and outbound calls 100+ calls a day
- Keep records of customer interactions, process customer accounts & files documents
- Helped process home loans
- Gathering and processing documents per client
- Follow script verbatim
Prep chef
Sauce Pizza & Wine
05.2014 - 06.2019
- Set up kitchen with kitchen utensils and equipment
- Study each recipe and gathering all ingredients for production
- Cook food in timely manner
- Ensure appealing plate presentation
Media Marketing (self employed)
02.2017 - 12.2018
- Brands created for social media platforms
- Create clientele through networking
- Implementing strategies that promotes the company brand all products responsible for maintaining the brand
- Provide a voice for the company
- Posting pictures videos and stories that represents the brand and attracts relevant audience
Education
High school diploma -
Primivera online high school
Skills
Multitasking, building relationships, computer savvy, navigating through different software‘s
References
- Teresa Moss, 4804508569
Timeline
CSR Enrollment specialist
INTOUCHCX
04.2024 - Current
Overnight Stocker
Walmart
04.2024 - 09.2024
Customer Service Representative
WTW WILLIS TOWERS WATSON
08.2023 - 11.2023
DOG BREEDER
01.2021 - Current
Sales agent
Peoples mortgage company
04.2020 - 11.2022
Media Marketing (self employed)
02.2017 - 12.2018
Prep chef
Sauce Pizza & Wine
05.2014 - 06.2019
High school diploma -
Primivera online high school