Curtis Rost
Wilkes-Barre,PA
Summary
Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
23
23
years of professional experience
Work History
Appeals Clerk
Maximus Federal Services
Pittston, Pennsylvania
07.2020 - Current
- Maintained accurate records of all appeals case files in accordance with established procedures.
- Prepared correspondence for appeal cases.
- Coordinated with other departments to ensure timely resolution of appeals cases.
- Processed incoming documents related to appeals cases in a timely manner according to policy guidelines.
- Performed data entry tasks into relevant databases accurately and efficiently.
- Collaborated with other members of the Appeals team in resolving complex issues or disputes.
- Attended training sessions as necessary to stay up-to-date on best practices for managing appeal requests.
- Completed specialized reports and projects assigned by leadership.
- Assisted other members of the Appeals team with questions regarding policy and processing.
- Provided assistance to new hires following training to better acclimate them to appeal processing.
- Provided feedback to streamline existing processes.
Store Leader
Petco
Edwardsville, PA
06.2016 - 08.2019
- Led team to competitively rank against other district stores in sales goals.
- Maintained store operations by following policies and procedures; completed reports.
- Resolved customer service issues to ensure customer satisfaction.
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Monitored inventory levels, placed orders for new stock as needed.
- Ensured compliance with health and safety regulations in the workplace.
- Planned store layout according to merchandising principles and best practices.
- Provided feedback on performance of staff members through regular appraisals.
- Supervised cashiers during peak hours to ensure smooth transactions.
- Kept track of staff attendance records and updated payroll information accordingly.
- Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.
- Maintained knowledge of sales and promotions, return policies and security practices.
Store Manager
Tropic Pet Center
Wilkes-Barre
06.2001 - 06.2016
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Education
Associate of Arts - Paralegal
Fortis Institute - Forty Fort
Kingston, PA07-2009
High School Diploma -
E.L. Meyers High School
Wilkes-Barre, PA06-2005
Skills
- Research abilities
- Document Review
- Proofreading
- Recruitment and hiring
- Staff Management
- Strategic Planning
- Goal-Oriented
- Complex Problem-Solving
- Employee Motivation
- Staff Development
- Process Improvement
- Staff Discipline
- Training and mentoring
Timeline
Appeals Clerk
Maximus Federal Services
07.2020 - Current
Store Leader
Petco
06.2016 - 08.2019
Store Manager
Tropic Pet Center
06.2001 - 06.2016
Associate of Arts - Paralegal
Fortis Institute - Forty Fort
High School Diploma -
E.L. Meyers High School