Curtis Smallwood
Meriden,CT
Summary
Hardworking employee enthusiastic about learning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. A motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Sales Advisor
Meriden Genesis & Hyundai
10.2021 - Current
- Increased sales by establishing rapport with customers and identifying their needs.
- Developed long-lasting client relationships by providing exceptional customer service.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Demonstrated features, answered questions and offered solutions.
- Implemented new sales strategies that led to improved market penetration and higher profit margins.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
Team Member
Dunkin' Donuts
03.2016 - 08.2019
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Contributed to the achievement of company targets through consistent delivery of high-quality service.
- Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
- Participated in ongoing training programs to continuously improve skills and knowledge of company procedures.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
Education
High School Diploma -
Orville H. Platt High School
Meriden, CT06.2017
Skills
- Customer Service Experience
- Emotional intelligence
- Strong communication
- Analytical thinking
- Goal Oriented
- Positive Attitude
- Objection Handling
- Food Safety and Sanitation
- Food Delivery
- Strong Work Ethic
Spare Time
- Enjoys working out at the gym consistently.
- Enjoys spending time with family/peers.
- Enjoys taking photos of landmarks and exploring locations.
- Motorcycle(s)
Timeline
Sales Advisor
Meriden Genesis & Hyundai
10.2021 - Current
Team Member
Dunkin' Donuts
03.2016 - 08.2019
High School Diploma -
Orville H. Platt High School
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