CURTIS SMITH
curtisk_smith@yahoo.com
Summary
Dynamic and dedicated professional with extensive experience at Sandals Resorts, excelling in customer service and guest relations. Proven ability to enhance satisfaction through effective communication and problem-solving. Skilled in food service and maintaining cleanliness, fostering a welcoming environment while managing multiple tasks efficiently. Committed to delivering exceptional experiences and building lasting relationships.
Professional dining services expert with extensive experience in delivering exceptional guest experiences. Skilled in table service, menu knowledge, and maintaining welcoming environment. Strong focus on teamwork and adaptability ensures smooth operations and high customer satisfaction. Known for reliability, effective communication, and positive attitude in fast-paced settings.
Knowledgeable [Desired Position] with solid background in providing exceptional dining experiences. Demonstrated ability to ensure guest satisfaction and maintain high standard of service. Proven track record in multitasking and managing fast-paced environment with professionalism and efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dining Room Server /Butler/Banquet Server
Naples Grande Beach Resort
11.2016 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
Butler
Sandals Ocho Rios
02.2014 - 10.2015
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
- Collaborated with other household staff members to ensure cohesive operation of all domestic matters.
Butler
Sandals Royal Caribbean
11.2010 - 02.2014
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
- Collaborated with other household staff members to ensure cohesive operation of all domestic matters.
Butler
Sandals Royal Plantation
10.2009 - 11.2010
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Collaborated with other household staff members to ensure cohesive operation of all domestic matters.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
Server
JW Marriott Rosseau Muskoka Resort & Spa
09.2008 - 09.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Senior Server
Sandals Dunns River Resort
01.2006 - 02.2007
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed food resources, memorized orders, and coordinated customer service.
Education
GED -
Guild of Professional English Butlers
Sandals White House Jamaica WI10-2006
GED -
Oracabessa High School
Jamaica WI11-2003
GED -
Retreat Primary & Junior High
Jamaica WI07-2000
Skills
- Kitchen communication
- Customer service focus
- Safe food handling
- Resident support
- Food service skills
- Flexible schedule availability
- Cleaning and sanitization
- Guest relations
- Supply restocking
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
Certification
- First Aid Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
- [State] Driver's License
- HACCP Certification
Languages
English
Full Professional
Timeline
Dining Room Server /Butler/Banquet Server
Naples Grande Beach Resort
11.2016 - Current
Butler
Sandals Ocho Rios
02.2014 - 10.2015
Butler
Sandals Royal Caribbean
11.2010 - 02.2014
Butler
Sandals Royal Plantation
10.2009 - 11.2010
Server
JW Marriott Rosseau Muskoka Resort & Spa
09.2008 - 09.2009
Senior Server
Sandals Dunns River Resort
01.2006 - 02.2007
GED -
Guild of Professional English Butlers
GED -
Oracabessa High School
GED -
Retreat Primary & Junior High
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