Kasia Nelson
Marietta,Georgia
Overview
4
4
years of professional experience
Work History
Dining Room Server/ Events Server
Atlanta Country Club
04.2024 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Collaborated with team members to ensure efficient service, sharing tasks such as bussing tables, restocking supplies, and assisting with drink orders when necessary.
- Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Created memorable experiences for guests through immersive entertainment options at various events.
Volleyball Coach
Fury Club Volleyball
08.2023 - 05.2024
- Prepared athletes for special competitions and tournaments.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Enhanced athletes'' skills through targeted drills, strength training, and individualized coaching.
- Collaborated with fellow coaches to share best practices, leading to overall program improvement.
Closing Manager/ Bartender/Restaurant Server
Friends Bar and Grill
07.2020 - 08.2023
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Lead Server
Cracker Barrel
10.2022 - 04.2023
- Improved closing efficiency by streamlining processes and implementing best practices.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Identified areas needing improvement and offered suggestions for increased efficiency in the closing process.
Server
Jim n' Nicks BBQ
05.2022 - 08.2022
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Customer Service Representative/Medical Lab Technician
5 Strands Affordable Testing
03.2021 - 04.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Streamlined sample processing, prioritizing urgent cases for prompt diagnosis and treatment.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Set up, maintained and verified sterility of lab equipment and tools.
Education
Bachelor of Science - Mathematics, Concentration in Computational and Applied
Kennesaw State University
Marietta, GA05-2026
High School Diploma -
Gwinnett School of Mathematics, Science, And Technology
Lawrenceville, GA05.2022
Skills
- Kitchen Communication
- Customer service focus
- Safe Food Handling
- Food service skills
- Flexible schedule availability
- Reliable work ethic
- Cleanliness standards
- Strong multitasking
Extracurricular Activities
- Robotics Team Lead 2019 - 2022, Robotics FTC Club President 2021 - 2022.
- Club Volleyball Member at KSU, 08/22 - Current
Timeline
Dining Room Server/ Events Server
Atlanta Country Club
04.2024 - Current
Volleyball Coach
Fury Club Volleyball
08.2023 - 05.2024
Lead Server
Cracker Barrel
10.2022 - 04.2023
Server
Jim n' Nicks BBQ
05.2022 - 08.2022
Customer Service Representative/Medical Lab Technician
5 Strands Affordable Testing
03.2021 - 04.2022
Closing Manager/ Bartender/Restaurant Server
Friends Bar and Grill
07.2020 - 08.2023
Bachelor of Science - Mathematics, Concentration in Computational and Applied
Kennesaw State University
High School Diploma -
Gwinnett School of Mathematics, Science, And Technology
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