Summary
Overview
Work History
Education
Skills
Timeline
Generic

Curtis Snyder

Summary

A dynamic leader with a proven track record at NVR, adept in project management and customer relations. Excelled in delivering high-quality projects on time, enhancing customer satisfaction, and driving cost reductions. Skilled in business leadership and operations management, consistently achieving organizational goals with innovative solutions. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

41
41
years of professional experience

Work History

Owner of Coastal Shore Homes

Self Employed
Ocean View, DE
09.2019 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Managed day-to-day business operations.

Project Manager

NVR
Coastal Division
06.2015 - 09.2019
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

Warranty Manager

NVR
Coastal Shore Homes
05.2007 - 06.2015
  • Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
  • Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
  • Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
  • Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.

Production Manager

NVR
Coastal Division
06.2005 - 06.2007
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Partnered with leadership on recruiting, hiring and coaching production personnel.
  • Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.

Senior Project Manager

NVR
Montgomery Division
03.1999 - 06.2004
  • Maintained schedules to meet key milestones at every project phase.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
  • Mentored junior project managers and team members to enhance their skills and career growth.
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.

Project Manager

NVR
Montgomery Division
04.1997 - 04.1999
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.

Project Manager

Ryland Homes
Washington Division
06.1986 - 03.1997
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Construction Technician

Grant Mellott
Needmore, PA
06.1983 - 04.1986

Was my Grandfather that ran a General Contractor Business, work for him while in High School and the first two years after graduation of High School while going to Hagerstown Junior College. After accepting the position at Ryland Homes took courses at Montgomery College in Rockville, MD in Construction Management.

Education

Montgomery College
Rockville, MD

Hagerstown Community College
Hagerstown, MD

Skills

Customer Relations

Small business operations

Relationship Building

Verbal and written communication

Project Management

Business Management

Operations Management

Budget Control

Employee Scheduling

Employee Relations

Inventory Management

Business Leadership

Customer Service

Cost Reduction

Budget Development

Timeline

Owner of Coastal Shore Homes

Self Employed
09.2019 - Current

Project Manager

NVR
06.2015 - 09.2019

Warranty Manager

NVR
05.2007 - 06.2015

Production Manager

NVR
06.2005 - 06.2007

Senior Project Manager

NVR
03.1999 - 06.2004

Project Manager

NVR
04.1997 - 04.1999

Project Manager

Ryland Homes
06.1986 - 03.1997

Construction Technician

Grant Mellott
06.1983 - 04.1986

Montgomery College

Hagerstown Community College
Curtis Snyder