Curtis Wagner
Chicago,IL
Summary
Customer Success Specialist with more than 25 years of experience working in sales, customer satisfaction, and product education. Increased client engagement by 20%. Skilled in sales techniques, data collection and relationship building. Proficient in brand positioning strategies and consultative sales techniques.
Overview
25
25
years of professional experience
Work History
Product Education Associate
VTS
12.2021 - 02.2023
- Developed and delivered engaging training programs for VTS product users, ensuring clients had thorough understanding of software functionalities and features.
- Guided clients through their online portal and user experience app to develop their property's workflows.
- Developed training guides as reference for Product Education Department.
- Composed and created help articles for company's online knowledge base.
- Collaborated with Product Development team to gather feedback from clients and use that feedback to improve training materials and resources provided to building staff.
Direct Sales Agent
Anthem Inc
01.2021 - 09.2021
- Contacted members of various Anthem healthcare plans by phone to explain benefits of the Anthem prescription delivery program.
- Ensured successful onboarding of new patients and managed their experience after onboarding.
- Demonstrated functions and utility of Anthem services to patients based on their needs.
- Ensured patient satisfaction through ongoing communication and relationship management and resolved any issues that arose post-enrollment.
- Developed and implemented strategies to increase sales and meet sales targets for the Anthem prescription delivery program.
Insurance Agent
Kin Insurance
10.2017 - 09.2020
- Consulted with customers to discuss home insurance options and quotes over phone, via chat and email.
- Followed up on all outstanding potential customers daily.
- Built custom policies for each customer using internal tools and systems.
- Conducted insurance risk assessments to determine coverage needs of potential customers.
- Cross-sold insurance products to existing clients to reach sales targets
Leasing Specialist
Uber
12.2016 - 10.2017
- Developed and maintained relationships with potential applicants to secure leasing opportunities for Uber.
- Thoroughly and effectively walked applicants through opportunities that existed within Uber leasing program.
- Calmly acted as quick resource in resolving driver issues and complaints.
- Managed leasing contracts and agreements in detailed and efficient manner.
Customer Service Representative
RIPT Apparel
08.2015 - 09.2016
- Resolved customer issues, questions and concerns through Zendesk, Zopim chat, Facebook messenger, and email.
- Processed returns, exchanges and refunds.
- Advised developers of any website issues.
- Completed weekly shipping status reports.
- Monitored fraudulent activity and orders.
- Developed and implemented strategies to improve customer satisfaction and retention rates.
Education
BBA - Marketing
Kent State University
Kent, Ohio05.2006
Skills
- Strong Work Ethic and Dependable
- Effective Customer Communication
- Collaborative and Team-Oriented
- Product Knowledge
- Group and Individual Instruction
- Account Management
Timeline
Product Education Associate
VTS
12.2021 - 02.2023
Direct Sales Agent
Anthem Inc
01.2021 - 09.2021
Insurance Agent
Kin Insurance
10.2017 - 09.2020
Leasing Specialist
Uber
12.2016 - 10.2017
Customer Service Representative
RIPT Apparel
08.2015 - 09.2016
BBA - Marketing
Kent State University
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