Kayla White
Phelan,CA
Summary
Accomplished Assistant Manager at Rocket with a strong background in staff supervision and customer relations. Effective leadership has led to improved customer satisfaction and employee performance. Expertise in retail operations and team motivation fosters a positive work environment and enhances financial accuracy. Proven track record of driving sales growth and strengthening customer loyalty through operational excellence. Detail-oriented individual with exceptional communication and project management skills. Capable of handling multiple tasks effectively in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, optimizing processes, and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Special Education Instructional Associate
Snowline Joint Unified School District
Piñon Hills, CA
10.2024 - Current
- Enhanced learning experiences for students through active participation in classroom activities.
- Assisted in evaluating student progress to support individual learning needs.
- Facilitated group activities to promote teamwork and collaboration among students.
- Improved student participation by creating interactive learning activities.
- Assisted with grading and assessment to provide timely feedback to students.
- Enhanced student comprehension with personalized tutoring sessions.
- Maximized student retention by employing diverse assessment methods and providing timely, constructive feedback.
- Supported students'' social-emotional growth through empathy, active listening, and targeted interventions as necessary.
Custodian
Snowline Joint Unified School District
Phelan, CA
08.2024 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Assistant Manager
Rocket
Phelan
02.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Developed strong working relationships with staff, fostering a positive work environment
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
- Improved customer satisfaction by addressing and resolving complaints promptly
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Managed inventory levels to minimize stockouts while reducing overhead costs
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Diploma - General Studies
Desert View Independent School
Phelan, CA06.2004
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Customer Service
- Team Leadership
- Strong work ethic and dependable
- Attention to detail
- Computer and Microsoft office skills
- Punctual and dependable
- Motivating and inspiring students
- Adaptive learning
- Relationship building
- Collaboration and teamwork
- De-escalating and resolving conflicts
- Student behavior and progress reporting
- Conflict resolution
- Supervising student activities
- Caring and empathetic demeanor
- Classroom behavior management
- Interpersonal and communication skills
- Supervising classroom activities
- Helping students with special needs
- Experience with diverse student populations
- Coaching and mentoring
- School policy and rules enforcement
- Small group and individual assistance
Websites
Timeline
Special Education Instructional Associate
Snowline Joint Unified School District
10.2024 - Current
Custodian
Snowline Joint Unified School District
08.2024 - Current
Assistant Manager
Rocket
02.2015 - Current
Diploma - General Studies
Desert View Independent School