Jessica Thompson
Phelan,CA
Summary
Compassionate instructional associate with expertise in supporting diverse learners. Proven ability to implement behavior intervention strategies and maintain a positive classroom environment.
Detail-oriented educational professional skilled in verbal and written communication, decision-making, and classroom management. Experienced in developing instructional materials for students with special needs, fostering a supportive atmosphere that enhances learning outcomes.
Organized and calm instructional associate known for exceptional relationship-building skills and behavior management strategies. Committed to creating inclusive learning environments that promote student success and well-being.
Overview
15
15
years of professional experience
Work History
Special Education Instructional Associate
Snowline School District
Piñon Hills, CA
01.2025 - Current
- Assisted teachers in developing instructional materials and resources for diverse learning needs.
- Supported classroom management by implementing behavior intervention strategies and maintaining a positive, inclusive, supportive and effective learning environment.
- Monitoring and documenting student behavior and progress.
- Assist with daily classroom organization.
- Work with teachers, administrators and specialists to meet student goals.
- C.P.I. trained
CSR
Rocket
Phelan, CA
06.2023 - 12.2024
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Maintained accurate records of customer interactions using CRM software, ensuring data integrity and accessibility.
- Collaborated with team members to streamline processes, improving response times for customer requests.
- Trained new staff on company policies and procedures, fostering a knowledgeable workforce and consistent service delivery.
Assistant Manager
Del Taco
Phelan, CA
04.2016 - 05.2023
- Supervised daily operations to ensure adherence to company policies and standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management strategies to minimize waste and optimize stock levels.
- Developed employee schedules to enhance productivity while maintaining labor cost efficiency.
- Conducted performance evaluations, providing constructive feedback to improve team effectiveness.
- Collaborated with management to design training programs aimed at improving service quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Led initiatives focused on enhancing the overall customer experience and satisfaction ratings.
Manager
Cinnamons Bakery
Wrightwood, CA
07.2013 - 04.2016
- Oversaw daily bakery operations, ensuring compliance with health and safety regulations.
- Directed staff training programs to enhance team performance and customer service skills.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed strategic marketing initiatives to increase brand awareness and drive sales growth.
- Monitored production processes, ensuring quality standards were consistently met across all products.
- Collaborated with suppliers to negotiate contracts, securing favorable terms for ingredients and materials.
Secretary
JSL Industries
Rancho Cucamonga, CA
12.2010 - 05.2013
- Managed scheduling and correspondence for executive leadership team.
- Coordinated logistics for meetings, including venue selection and material preparation.
- Implemented filing systems to enhance document retrieval efficiency.
- Streamlined office operations by optimizing supply inventory management processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Processed accounts receivable and payable
- Assisted in bid forms, drawings, specifications, time lines and price breakdown
Education
High School Diploma -
Options For Youth
Rancho Cucamonga, CA01-2010
Skills
- Ability to work with diverse learners
- Exceptional organizational skills
- Calm soothing nature
- Verbal and written communication
- Decision-making
- Special needs
- Autism and spectrum disorders
- Personal hygiene assistance
- Reading instruction
- Relationship building skills
- Classroom management strategies
Timeline
Special Education Instructional Associate
Snowline School District
01.2025 - Current
CSR
Rocket
06.2023 - 12.2024
Assistant Manager
Del Taco
04.2016 - 05.2023
Manager
Cinnamons Bakery
07.2013 - 04.2016
Secretary
JSL Industries
12.2010 - 05.2013
High School Diploma -
Options For Youth