Curtisia Engram
Orlando,FL
Summary
Dedicated customer service and sales support professional with extensive experience assisting customers, resolving concerns, and supporting sales operations in fast-paced environments. Strong communicator with a proven ability to build rapport, handle high call volumes, and deliver efficient, customer-focused solutions.
Overview
11
11
years of professional experience
Work History
Sales Support Representative
Spectrum
Orlando, FL
08.2025 - Current
- Streamlined order processing and fulfillment procedures for enhanced customer satisfaction.
- Provided expert product knowledge to assist sales team in closing deals effectively.
- Coordinated communication between departments to resolve customer inquiries promptly.
- Trained new staff on company systems and best practices for efficient support.
Customer Service Representative
Lighthouse Works
Orlando, FL
09.2021 - Current
- Listen to customers' questions and concerns and provide answers or responses.
- Provide information about products and services.
- Handle returns and complaints
Cashier
Rainbow Shops
10.2018 - 09.2021
- Manage transactions with customers using cash registers.
- Scan apparel and ensure pricing is accurate.
- Collect payments whether in cash or credit.
Customer Service Representative
Connextions
Orlando, FL
02.2015 - 10.2018
- Resolved customer inquiries through multi-channel communication, enhancing satisfaction and loyalty.
- Trained new team members on customer service protocols and system navigation.
- Managed high-volume calls while maintaining accuracy in order processing and issue resolution.
- Implemented process improvements that streamlined ticket resolution times and increased efficiency.
Education
Diploma -
OakRidge High School
Orlando, FL05-2009
Skills
- Excellent Communication Skills
- Empathy Skills
- Time Management Skills
- Ability To Perceive Clients
- Willingness To Learn
Timeline
Sales Support Representative
Spectrum
08.2025 - Current
Customer Service Representative
Lighthouse Works
09.2021 - Current
Cashier
Rainbow Shops
10.2018 - 09.2021
Customer Service Representative
Connextions
02.2015 - 10.2018
Diploma -
OakRidge High School