Cushan Johnson
Brentwood,CA
Summary
Strategic business professional with experience in business operations, data analysis, and customer relationship management. Skilled in analyzing metrics to drive decision-making and enhance operational efficiency. Proven leader in coaching teams, managing stakeholder relationships, and delivering customer service that supports business growth.
Overview
4
4
years of professional experience
Work History
Management Trainee Program
Enterprise Mobility
02.2025 - Current
- Achieved recognition as top performer in hiring class for outstanding recruitment efforts
- Earned top performer status three times in the Bay Area for exceeding targets
- Coached new hires and interns, fostering skill development and integration into the team
- Collaborated with diverse internal and external partners, including sales, service, maintenance, insurance partners, corporate departments, and customers, to drive operational efficiency and deliver exceptional customer experiences
- Cultivated relationships with local business partners, auto repair shops, and dealerships, enhancing customer development and client retention
- Analyzed revenue reports, customer satisfaction scores, productivity and performance metrics to identify trends, support data-driven decision-making, and improve performance
- Optimized fleet utilization through proactive inventory management and demand forecasting, contributing to improved operational efficiency and customer service
- Reviewed and processed rental contracts by verifying customer eligibility, insurance coverage, and policy compliance, ensuring accurate documentation and minimizing operational risk
Intern
Sabacon Consulting
Brentwood, CA
06.2022 - 08.2022
- Executed time and motion study for client to determine product costs in catalog using Excel, enabling more accurate gross profit margin calculations
- Performed SWOT analyses that yielded strategic insights, enhancing decision-making, contingency planning, and business improvement initiatives
Education
Bachelor of Business - Sales and Marketing
Xavier University of Louisiana
New Orleans01-2023
Skills
- Data analysis
- Process analysis
- Customer service
- Marketing
- Cross-Functional Collaboration
- Office software proficiency
- Conflict resolution
- Interpersonal communication
Timeline
Management Trainee Program
Enterprise Mobility
02.2025 - Current
Intern
Sabacon Consulting
06.2022 - 08.2022
Bachelor of Business - Sales and Marketing
Xavier University of Louisiana